Policies & Safety

Account Recovery

At some point, you may run into a situation in which you’ve lost access to your account. We want to ensure that you take the necessary steps to avoid getting locked out and set up your WordPress.com account to be recoverable.

Password Reset Process

Password ResetIt’s crucial to remember your password and to keep it secure, but there might come a time when you forget your password. If you need to reset a forgotten password, use the lost password form.

Enter your WordPress.com username or email address into the text box and click Get New Password. (If you don’t know your WordPress.com username or email address, scroll down to the Account Recovery Form section below.)

We’ll then send an email to the address associated with your WordPress.com account.

To reset your password, click on the button in the email that says Reset Password. Clicking on this link takes you to a form that prompts you to enter your new password twice.


Be sure to click Reset Password at the bottom and you’re all set.

 

↑ Table of Contents ↑

SMS Recovery with Two Step Authentication

For added security on your WordPress.com account, you have the ability to enable Two Step Authentication. If you use your mobile number for Two Step Authentication, you can reset your password by entering the code sent to your mobile phone into the SMS Account Recovery box.

You will then be prompted to create a new password. Click Reset Password and Voilà — you can now log in to WordPress.com using your new password.

↑ Table of Contents ↑

Account Recovery Form

If you’ve misplaced your log-in information, the email address or username you’ve entered isn’t recognized, and you haven’t enabled Two Step Authentication, you can access your account using the Account Recovery Form which is accessible by clicking the “Need More Help?” button on the Password Reset page. On this form, you can provide certain pieces of information, under Proof of Ownership, to verify that you are the owner of the blog in question:

  • Transaction ID: A transaction ID is a unique transaction ID generated by PayPal, our payment processor. If you purchased an upgrade on the blog in question — via PayPal, credit card, or another method — you can retrieve a transaction ID by logging in to your PayPal account or locating a past WordPress.com receipt sent to your email address.
  • Activation URL: When you created your WordPress.com account, we sent an activation link to your email address that you were required to click. If the email you received included a confirmation button instead of a link, you can copy the activation URL by right-clicking on the button and selecting “Copy Link Address” (this text may be vary slightly depending on your browser).

At the bottom of the form, you can add any other details that may help. Then, click Recover My Account. We will contact you with a response or a request for additional information. Once we have proof verifying you are the blog owner, you will be able to reset your password and regain access to your WordPress.com account.

Not quite what you're looking for?

Get Help