- Supported Browsers
- Force Refresh
- Clearing Your Browser Cache
- Clearing WordPress.com Cookies
- Logging out/Preview issues
- More Troubleshooting
Some issues that you encounter with your WordPress.com blog or account can be solved by changing your browser settings, refreshing the page, or clearing the browser cache and cookies.
Some browser issues may be caused by the browser itself. For optimal viewing and security we recommend that you keep your browser up to date. You’ll find a list of the latest browsers at Browse Happy.
A note about Internet Explorer: WordPress.com strives to work with as many browsers as possible; some themes are only compatible with Internet Explorer 9 and above and may not be fully functional on Internet Explorer 8 or other previous versions.
A force refresh or reload will cause the browser to re-check with the web server to make sure it has the latest copy of the web page you are viewing. Here are keyboard shortcuts for force refreshing your browser:
- Windows: Ctrl + F5
- Mac/Apple: Apple + R or Cmd + R
- Linux: F5
Clearing Your Browser Cache
If you are experiencing problems displaying WordPress.com pages, clearing the browser cache is a good first step to try to resolve the issue.
Each time you access a web page, your web browser stores a temporary copy of the files needed to display the web page to you. Those temporary files are called the browser cache. If your cache is not updating properly or if it’s stuck, you could be viewing an older version of some of the supporting files that run WordPress.com. If you clear the cache, this will force your browser to fetch all of the files for a website again, so you will see the most recent version of the page.
Instructions for clearing your browser cache will be different for each browser and version.
Note: It is also possible for your Internet Service Provider to create a cache at the network level. This means that instead of viewing the WordPress.com web servers for some files, the ISP has created a cache to store files on their network to try to reduce bandwidth costs and also to make loading some web pages faster. If a network-side cache is causing you trouble, you most likely just need to wait for it to clear out on its own.
Clearing WordPress.com Cookies
WordPress.com requires the use of browser cookies in order for our site to work properly. If you have trouble with some sections of your site, you may wish to check to make sure you have cookies enabled.
If you can’t clear out your username/password from showing up in the browser when you try to log in, you may need to clear your WordPress.com-specific cookies. Generally, unless you have privacy concerns, we would not recommend that you clear all browser cookies, as that will affect your experience using other websites.
Logging out/Preview issues
If you find yourself getting logged out from WordPress.com frequently and are having trouble posting to your blog, or if you’re having difficulty using the Preview option, it’s possible you don’t have third-party cookies enabled in your browser.
If you are still having trouble, here are a few more things you can try:
- Upgrade your browser and Flash Player to the latest version available.
- Make sure wordpress.com, wp.com and their subdomains (*.wordpress.com / *.wp.com) are not blocked by your browser. This also applies to your firewall or anti-virus software settings if you have any.
- Try an alternate browser. If it works, then the issue is with the browser settings. Look for troubleshooting tips on your browser’s support documentation.
- Try an alternate computer in the same location. If another computer works, then the issue is computer settings on the first one.
- Try an alternate location that has a different Internet Service Provider. If it works, the issue is with your local network.