Domains, Upgrades

Domains »All About Domains

Your site’s domain name is like your mailing address: it lets people know where to find you. Here you can learn about the most common domain questions.

There are two types of domains that can be used on WordPress.com:

  1. Registered here – A custom domain you have register here at WordPress.com
  2. Registered elsewhere – A domain you have registered with another registrar, but use with your blog here.

In either case, the domain name hides your free wordpress.com address (yougroovysite.wordpress.com), and replaces it with your domain name (yourgroovydomain.com). You can also map a subdomain of a domain you own, either one registered here at WordPress.com or one registered via another registrar (subdomain.yourgroovydomain.com).

Here are some of the common things you will want to know about domains on WordPress.com.

Registration

When you register a domain name, the exact name itself (e.g. yourgroovydomain.com) is what you are purchasing. Domains are unique, and there can only ever be one website at any given domain at a time. By registering the domain name, you have purchased the right to use that address for your website for one year.

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Cancellations

Canceling a domain releases the domain to the public.  Canceling a domain name can cause your site to stop working and the domain can be lost permanently. You should only cancel a domain when you no longer want it and are okay with the potential of someone else registering it and using it. Do not cancel a domain when you need to switch ownership of the domain or what website appears when you visit the domain.

For more information on your options, see:

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Refunds

The registration of a new domain through WordPress.com is irreversible after the first 48 hours of registration. You can cancel the domain from the Store → My Upgrades page of your dashboard during that time. If you choose to cancel, you will receive a “confirm cancellation” email which you need to follow the steps to confirm the cancellation.

The mapping of an existing domain (registered at another registrar) falls within our 30-day refund window.

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Typos

If you misspell a domain registration, you can cancel the domain and confirm the cancellation within the 48 hour cancellation window. From there, you can register a new, correct domain name for your existing site through your Store → My Domains page.

If you purchase domain mapping and misspell your domain during this process, you can cancel and refund within 30 days. If it is outside of that time, please contact support.

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Expiration

If you want to keep a domain, never let it expire. The expiration process of a domain is long and complicated, and you can incur an additional late fee ($80 redemption fee) or lose the domain entirely if you attempt to renew after the expiration date.

You can avoid losing a domain by clicking the Enable Auto Renewal button next to the domain name on the Store → My Upgrades page, so your same credit card is used again to renew it. You can also change the credit card to be used at the next renewal on this same page if needed.

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Automatic Renewals

On the Store → My Upgrades page of your dashboard, you can enable or disable automatic renewal for your domain. Domains are auto-renewed one month early. This avoids:

  • a lapse in coverage and your site being down for an extended period of time
  • shortage of time to sort out any expired credit card issues before the $80 late fee is implemented
  • having a domain expire and go to redemption with no time to notify you

After being auto-renewed, the expiration date is extended a full year from the previous expiration date.

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Transfers

If you would like to have your domain (originally purchased and registered through WordPress.com) show a site that is not on WordPress.com, you have a couple of options.

You can make a different site appear if you:

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Private registration

Every domain on the internet has contact information and it’s up to you to decide what you would like people to see when they do a “whois search” for your domain. Private registration keeps your name, email, phone, and address private.

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Email

You can have email addresses on your domain name (like you@yourgroovydomain.com). Check out these email options and email forwarding.

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DNS

If you need to add a subdomain (subdomain.yourgroovydomain.com) or set up email, for example, you need to edit the DNS for your domain.

If your domain is registered through WordPress.com or the nameservers for your mapped domain are pointing at those for WordPress.com, the DNS entries need to be added by entering Custom DNS here. DNS entries could include A, AAAA, MX, CNAME, TXT, and SRV records.

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