Users

Passwords

Passwords are very important to user accounts, but there may come a time when you need to change your password or maybe you forgot your password. We’re here to help.

Change Your Password

If you know your current password and would like to change it to something different follow these steps:

1) Visit your Personal Settings.

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2) Scroll to the bottom of the page to the New Password area.

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3) Type your new password into the box or click on the password Generator. Then click the Save Changes button when you are done.

4) Your password has been updated!

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Lost Password

It is very important to keep your passwords secure and to remember them, but there might come a time when you forget a password. Follow these steps if you need to reset a forgotten password. We’ll have you back into your account in no time!

1) Visit the Lost Password Page

2) Enter your WordPress.com username or email into the text box and click Get New Password.

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3) We’ll send an email to your Primary Email Address and an SMS to your SMS Number, if you specified one, to help you recover your account.

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Reset Your Password Using Your Primary Email Address

An email will be sent to your Primary Email address that includes a password reset link.

Just click the link in your email, and you’ll be able to enter a new password.

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Enter your new password, and you’ll be ready to go!

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Reset Your Password Using Your SMS Number

We’ll send an SMS with a short code to the SMS Number you specified.

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Just enter this code in the text input that appears.

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Finally, set a new password. You can then login to your account using your new password.

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Assisted Account Recovery

Lost access to your primary email address, or didn’t add an SMS number for recovery? No problem! Just click Need More Help? on the Lost Password page. We’ll prompt you for the following pieces of information:

  • Account Information – If you remember your WordPress.com username or email address, enter it. If not, check I don’t know my registered email or username, and enter your blog’s web address.
  • Contact Email Address – We’ll need to contact you to help you regain access to your blog. Enter your desired contact email address here. Be sure to double check your spelling!
  • Proof of Account Ownership- We use a variety of information to verify your account ownership. Please provide all information that you can.
  • Extra Details – Please enter any other information you believe to be relevant.

4) We will automatically contact our Happiness Engineers to help you recover account access. They will review your account, and contact you (via the Contact Email Address you specified) with recovery options.

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Security

Your security is important to us at WordPress.com. You have dedicated a lot of time and energy to developing your website, and using a strong password will help you to keep your work safe. While we handle all of the necessary backups of your content, keeping your login information secure ensures that you’ll never lose control over your online accounts. The best way to keep your online identities secure is to use strong passwords, and a unique password for each account. If you need help, we have a few tips available for selecting a strong password for your site, including password managers to help you securely keep track of your login information. Please note that we rely on your account email address or transaction information, if you’ve bought an upgrade, to prove your account ownership. Should you ever lose access to your account, we will need one of these pieces of information to help reset your password and prove your account ownership. For this reason, it’s important to always make sure that the email address on your account is up-to-date. You can update your email address via your Users > Personal Settings page from your Dashboard.

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Signing Out

You can protect your account by signing out when you are finished working. To log out of your WordPress.com account, hover over your account name on the gray toolbar at the top right of any WordPress.com page and click on Sign Out.

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This is a particularly important precaution when you are working on a shared or public computer. If you don’t sign out, someone may be able to access your account just by viewing the browser history and accessing the WordPress.com pages.

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Choosing and using good passwords

The best way to create a strong password is to use a password manager to generate a long, random selection of letters, numbers and symbols. The manager will then save the password in an encrypted database, and automatically enter it into login forms for you.  You can also use a passphrase, which is similar to a password, but is made up of multiple words instead of a single one. Passphrases are harder to guess yet easier to remember. They take a bit longer to type, but are considered more secure, especially if you pepper them with some random numbers and special characters. For more details on both of these techniques, please read our full article on Selecting a Strong Password.

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