Upgrades

Payment Methods

WordPress.com offers a number of paid upgrades, which can be purchased and renewed in your Dashboard’s Store area.

For payment, we accept all major credit and debit cards, and you can also pay directly through your PayPal account. Finally, we will accept Bitcoin.

We cannot accept checks, cash, purchase or money orders, or any payment that must be mailed, and we cannot accept payment over the phone.

FAQs About Payment

How do I set up/disable Auto Renew? 

If you purchase your upgrade with a credit or debit card, Auto Renew will be enabled by default. You can disable it by going to Store→My Upgrades and clicking ‘Disable Auto Renew.’

You can enable Auto Renew in the same way, but keep in mind that this feature is not available to be set up with a PayPal account.

Where can I change my stored credit card details? 

If you have Auto Renew enabled, you can change your credit card details in Store→My Upgrades in your Dashboard. We do not store credit card or other billing information unless you have Auto Renew enabled.

How can I see my billing history and/or obtain a receipt? 

You can see your billing history and print customized receipts from Store→Billing History in your Dashboard.

I paid with a credit card – why am I seeing something about PayPal? 

All WordPress.com transactions are processed through PayPal, even if you pay with a credit or debit card.

How do WordPress.com upgrades appear on my credit or bank statement?

Charges from us will appear on your statement as from WP-FEE.COM or WPCHRG.COM.

How can I get a refund? 

We will refund any upgrade within the first 30 days after purchase, with the exception of domain registrations. Domain registrations can be refunded within the first 48 hours after purchase.

If you are within the cancellation period, you can request a cancellation and refund from Store→My Upgrades. Otherwise, please contact support.

You will be refunded to the same payment method you used for your purchase. After processing, refunds usually take about a week to appear on your statement.

PayPal won’t accept payments from my country. What can I do? 

Unfortunately, there are some countries that PayPal will not accept payments from. If you have a credit or debit card registered to an address in one of those countries, you will be unable to use it to pay.

Some options include paying with Bitcoin, paying with a card registered to an address in a country that PayPal does accept, or having a friend or colleague in another country purchase the upgrade for you.

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