Support

General

Tips for contacting support

Want to make sure you get the fastest solution possible when contacting support? The tips below will help us help you. They’re minor differences but a little change can greatly clarify things and make it easier for us to help you. When getting in touch with us you’ll want to…

First check our support docs

Any feature on WordPress.com has a matching support document. You can find the basics about how to do just about anything here. From setting up a custom domain to integrating with Facebook to common browser issues, it’s all in our support documentation.

Always include the URL

Our contact form does a good job of capturing the blog URL you have here but it’s always a good idea to be specific. Instead of saying, “I’m having trouble with ‘Johnny’s Photo Blog’” say something like, “I’m having trouble with the site at blog.wordpress.com.” It helps us make sure we’re looking at the same site you are describing.

Avoid time-based descriptions

If you are running into trouble with a post make sure to let us know which one. A link directly to the post, accessible by clicking the title of a post, is best but the title will work as well. Avoid describing it as “my most recent post” or “my post from today.” Descriptions like that rely upon chronology and can be confusing to track down. A link directly to the post or the title of it will greatly speed things up.

Provide a bit of context

Is your experience mostly as a writer? Do you know your way around CSS and HTML? It can help to give a brief bit of context about your experience level with WordPress. A sentence about what you know will help us give you advice you’ll immediately understand.

Consider including a screenshot

Sometimes a picture is worth a thousand words. :) If you are running into an issue that is best described through a picture of what is broken consider snapping a screenshot. You can then upload it to your blog and send us the file URL.