Email, Upgrades

Add Email with an Existing G Suite Account

This article explains how to configure your site to work with an existing G Suite (formerly known as Google Apps) account. If you don’t already have G Suite, you can get it here, or you can find directions for other email providers on our main Add Email page.

If you would like to transfer your G Suite account to WordPress.com (G Suite Reseller), then this is unfortunately not possible at the moment.

  1. Set up your account with G Suite.
  2. When you reach the point that Google prompts you to verify your domain, click Confirm that you own the domain.
    Note,  if you have previously verified your domain with G Suite, this verification step might not be necessary, in which case, you can skip to step 16 to add the MX records.
  3. Click Continue in the pop-up box.
  4. Click the dropdown menu to Select your domain registrar.
  5. Select Other from the bottom of the list.
  6. Copy the code that begins with google-site-verification.
  7. Keep the Google dashboard open, and also open your WordPress.com site dashboard in another browser window or tab.
  8. Go to Domains and click on the relevant domain. Domains Edit Screen
  9. Select Edit Name Servers & DNS.
    edit_dns
  10. Click DNS Records
    dns_records
  11. Click the Add New DNS button, then choose TXT from the dropdown menu. Leave the Name field blank. In the Text field, paste in the code you copied in step 6 above. It should look like the following screenshot (but with your own code after the equal sign).
    Pasting the verification code into the TXT record field.
  12. Click the Add DNS Record button once more to add/save the record. Once the record is added you’ll see it listed under DNS Records
    The added TXT record in the DNS records list.
  13. Wait a few minutes, then return to the Google dashboard.
  14. Click the Verify button at the bottom of the screen.
  15. At the Congratulations page, click Continue.
  16. In WordPress.com , return to your Domains page and follow steps 8-10 above to return to the screen where you added the TXT record  (You will keep the TXT record you saved earlier.)
  17. Once again click the blue Add New DNS button but this time choose MX from the dropdown menu. Leave the Name box blank. Enter the record value (eg ALT1.ASPMX.L.GOOGLE.COM) in the Handled by field, and the priority number to match that in the Priority field. Click the Add New DNS button to save each record (See the following example for the first record.) :
    A screenshot of the DNS records dialog with a MX record set up.

    Type: MX
    Name: (leave blank)
    Handled by: ASPMX.L.GOOGLE.COM
    Priority: 1

    Type: MX
    Name: (leave blank)
    Handled by: ALT1.ASPMX.L.GOOGLE.COM
    Priority: 5

    Type MX
    Name: (leave blank)
    Handled by: ALT2.ASPMX.L.GOOGLE.COM
    Priority: 5

    Type MX 
    Name: (leave blank)
    Handled by: ALT3.ASPMX.L.GOOGLE.COM
    Priority: 10

    Type MX
    Name: (leave blank)
    Handled by: ALT4.ASPMX.L.GOOGLE.COM
    Priority: 10

  18. Enter one last record. Choose TXT from the dropdown menu, and leave the Name field blank. Paste the following into the Text box, and click Add New DNS Record once more to save the TXT record:

    Type: TXT
    Name: (leave blank)
    Text: v=spf1 include:_spf.google.com ~all

    A screenshot of the DNS Records dialog, with the G Suite TXT record added.

  19. You may now exit the page, your email will begin working in a few hours.

If you are having trouble with your email with Gmail or G Suite, please check our Gmail Issues page here.

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