Email, Upgrades

Adding G Suite to Your Site

WordPress.com has partnered with Google to make integrating G Suite, formerly known as Google Apps, into your site as easy as possible. If you already have an account with G Suite, use these steps to configure email, or find directions for other email providers on our main Add Email page.

Table of Contents

Purchasing G Suite for a New Domain
Purchasing G Suite for an Existing Domain
Managing G Suite
Adding New Users
Frequently Asked Questions

Purchasing G Suite for a New Domain

To add a G-Suite account when registering a new domain:

1. Go to My Sites → Manage → Domains. Choose Add Domain.

2. On the next page, enter the domain you want to register. For more steps on completing a domain registration, see this support document.

3. You’ll then get the option to add a G-Suite account to the domain. Enter the name of the email account you want, then the name of the account owner. If you want to add another license, click Add Another User, otherwise select Yes, Add Email.

4. Complete the checkout process for the domain by entering contact information and selecting public or private registration. See these steps for more information on domain registrations.

5. Go back to My Sites → Manage→ Domains and you should see a message letting you know you need to finish G Suite setup:

6. Select Finish Setup. In the next window, select whether you know your G Suite Password, or if you need one generated. If you need one generated, the next window will provide a temporary password that you can use.

7. After selecting either option, select Log in to G Suite and Finish Setup.

8. Accept Google’s terms of service, change your password, then you’re good to go!

Alternatively: After signing up, you’ll receive an email to the email address on file for your WordPress.com account with instructions and a temporary password to log in and accept Google’s terms of service:

g-suite activation email login and temporary password

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Purchasing G Suite for an Existing Domain

If you’ve previously bought a domain though WordPress.com or mapped an external domain to WordPress.com,  you can add G Suite by following these steps:

1. Go to My Sites → Manage Domains and choose the domain you want to add G-Suite to.

2. Select Email

Choose a domain then select Email

3. On the next page, select Add G Suite

4. Enter the email address you’d like to use for the main account. Additional email address can be added by clicking “+ Add another email address” Once all email address have been entered click Continue.

Enter G Suite info, click Continue

5. You’ll be taken to checkout where you can complete your purchase.

6. Go back to My Sites → Manage → Domains and you should see a message letting you know you need to finish G Suite setup:

7. Select Finish Setup. In the next window, select whether you know your G Suite Password, or if you need one generated. If you need one generated, the next window will provide a temporary password that you can use.

8. After selecting either option, select Log in to G Suite and Finish Setup.

9. Accept Google’s terms of service, change your password, then you’re good to go!

Alternatively: After signing up, you’ll receive an email to the email address on file for your WordPress.com account with instructions and a temporary password to log in and accept Google’s terms of service:

g-suite activation email login and temporary password

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Managing G Suite

Most management options for your G Suite account will be available through the Admin Console. To access the Admin console, log in at admin.google.com using your G Suite email address and password.

If you are already logged into your account, follow these steps to reach the Admin Console:

  1. Click the dotted grid to the left of your username in the top right, then click More.
  2. Click the Admin icon.

Here, you can control and configure G Suite services and features for your account. If you need help concerning the Admin console, Google has some documentation on that here.

The one thing you will not be able to do in the Admin console is add new users. That must be done on WordPress.com.


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Adding New Users

To add a new user to your G Suite account:

  1. Go to My Sites → Manage Domains, then choose the domain you want to add more users to.
  2. Click the Email link.
  3. Click the Add G Suite User button.
  4. Fill out the form with your new user’s info and click Continue.
  5. You will be taken to your shopping cart to review your purchase. When you are ready, click the Pay button to confirm the purchase.
  6. Shortly afterward, you will receive an email with the new user’s login information. Give this information to the new user so that they can login and begin using G Suite.

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Frequently Asked Questions

I’m seeing: “G Suite has been removed from your cart, as you have an active subscription for that domain with another provider.”

Verify whether you – or any other user on your site or associated with your domain – have purchased a G Suite Account previously. If you’ve had a G Suite account in the past or signed up for a free trial, contact Google support directly here.

If you are sure you’ve never had a G Suite account for this domain before, it’s possible that the previous owner of your domain did. (A domain may have had a different owner in the past.) If this is the case, submit the recovery form here.

Can I change the name of the email address that I’m using?

You can rename both a G-Suite user’s address and their display name by following the steps here.

Can I change the domain name associated with my G Suite account?

Yes, you can change the primary domain associated with your G Suite account by following the steps here.

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