Domains, Upgrades

All About Domains

Your site’s domain is like your mailing address: it lets people know where to find you.

There are two types of domains you can use on WordPress.com with a plan:

  1. Registered here – A domain registered with WordPress.com
  2. Registered elsewhere – A domain registered with another registrar, but used with your blog here at WordPress.com.

In either case, your domain hides your free WordPress.com address (example.wordpress.com), and your example.wordpress.com subdomain will remain attached to your site as the non-primary domain.

You can also map a subdomain of a domain you own, either through WordPress.com or through another registrar (subdomain.example.com).

Here are some things you will want to know about domains on WordPress.com:

Registration

When you register a domain, the exact name itself (e.g. example.com) is what you are purchasing. Domains are unique, and there can only be one site at any given domain at a time. By registering a domain, you have purchased the right to use that address for your site for one year.

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Cancellations

Canceling a domain means that you are giving up the right to use that domain. Canceling a domain can cause your site to stop working and the domain can be lost permanently. You should only cancel a domain if you are sure you no longer want it and are okay with the potential of someone else registering and using it. Do not cancel a domain if you wish to transfer it to a different owner, site, or registrar.

For more information on your options, see:

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Refunds

The registration of a new domain through WordPress.com is irreversible after the first 48 hours of registration. You can cancel a new domain registration from Purchases and receive a full refund within 48 hours of purchase. If you choose to cancel, you will receive an email to confirm the cancellation. After 48 hours, if you wish to cancel, please contact support. Note that new registrations are not refundable if canceled more than 48 hours after purchase.

Domain mapping upgrades (using an existing domain registered at another registrar) falls within our 30-day refund window.

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Typos

If you misspelled a domain, you can cancel it within the 48 hour cancellation window. From there, you can register a new, correct domain name for your site through your domains page.

If you purchased domain mapping and misspelled your domain during this process, you can cancel and refund within 30 days. Outside of that window, please contact support.

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Expiration

If you want to keep a domain, never let it expire. The expiration process of a domain is long and complicated, and you can incur an additional late renewal fee ($80) or lose the domain entirely if you allow it to expire.

You can avoid losing a domain by ensuring that it is set to auto renew. Visit Purchases, click the domain, and check the auto renew status:

Domain auto renew on

If you see “SUBSCRIPTION EXPIRES ON” your domain is not set to renew automatically. You can enable Auto Renew by clicking Add Payment Method and saving your payment information.

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Automatic Renewals

All domains are setup to be automatically renewed by default. You can disable automatic renewal for your domain from Purchases by selecting the domain and clicking Remove Domain. This option doesn’t cancel your domain right away — instead, it allows your domain to remain active until its expiration date, at which time it will be removed from your site.

image of the remove domain button

Domains are auto-renewed one month early. This avoids:

  • a lapse in coverage and your site being down for an extended period of time
  • shortage of time to sort out any expired credit card issues before the $80 late fee is implemented
  • having a domain expire and go to redemption with no time to notify you

After being auto-renewed, the expiration date is extended a full year from the previous expiration date.

Please note that some domains have special renewal requirements and may need to be renewed prior to the normal, one-year anniversary date.

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Transfers

If you would like to use your domain (originally purchased and registered through WordPress.com) for a site that is not on WordPress.com, you have a couple of options:

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Private registration

Every domain on the internet requires valid contact information, and it’s up to you what you would like people to see when they do a “whois search” for your domain. Private registration keeps your name, email, phone, and address private.

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Email

You can have email addresses on your domain (like you@example.com). Check out these email options and email forwarding.

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DNS

If you need to add a subdomain (subdomain.example.com) or set up email, for example, you need to edit the DNS records for your domain.

If your domain is registered through WordPress.com or the nameservers for your mapped domain are pointing at those for WordPress.com, the DNS records need to be added by entering Custom DNS here. DNS entries could include A, AAAA, MX, CNAME, TXT, and SRV records.

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