Upgrades

Business Plan

WordPress.com provides users with a great experience out of the box. From superb SEO to social media sharing to custom web fonts, even those with advanced needs can find themselves well-equipped without installing plugins or custom themes. But what if you want to take your website to the next level?

What does the Business Plan include?
Business Plan vs. other WordPress.com Plans
Business Plan vs. Self Hosting
What kinds of plugins or themes can I use?
Learning about plugins and themes
Plugins and Security
Do I lose my WordPress.com followers if I move to WordPress.com Business?
Downgrading from WordPress.com Business to a Lower Level Plan

Whether you’re a restaurant looking to let your diners book reservations, a small business looking to sell your wares on the web, or a writer collecting payments for your bestseller, the Business plan at WordPress.com is for you. WordPress.com Business is an excellent choice for eCommerce, but anyone who wants to upload custom themes or plugins will also find themselves at home.

What does the Business plan include?

The Business plan will help you power your business website with:

  • All the features of the Premium plan
  • The ability to use Google Analytics
  • Unlimited storage
  • The ability to use third party services, such as custom plugins, themes, and code.
  • SEO tools
  • Live chat support seven days a week.
  • Two free concierge support sessions with Happiness Engineers to learn how to get started with your site.

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Business Plan vs. other WordPress.com Plans

The biggest difference between the Business plan and other plans is the ability to upload themes and plugins. Other exclusive features include the Store tool – letting you sell your fancy products and services – as well as advanced SEO tools, unlimited storage, live courses, Google Analytics integration, and more.


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Business Plan vs. Self Hosting

WordPress.com Business offers the same great, extendable, and flexible WordPress experience as self-hosting.

With WordPress.com Business, we manage the hardware and the low-level system configurations for you so you can focus on what’s most important, your content.

  • There’s no need for SSH or FTP access as we give you the flexibility to extend your site’s capabilities with plugins and themes.
  • We seamlessly allocate server resources without the need to upgrade further like some hosts require
  • WordPress.com Business includes advanced features such as SEO tools, Google Analytics integration, and unlimited storage.
  • Business plan sites with plugins installed have the ability to restore backups to their site.
  • Access to our Happiness Engineer support team 7 days a week!

With self-hosting, you’re typically managing your own servers, and you have more access to fine-tune configuration files. You can SSH into your server, and FTP into the site to directly manipulate code. However, more control means more responsibility. On a self-hosted site, you’ll be responsible for maintaining site security, backups, and there is not a dedicated support team for WordPress.org.

If you want or require FTP/SSH or server access for your site, those options are not available on WordPress.com. See available alternatives here.


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What kinds of plugins or themes can I use?

You can install almost any plugin, and you can install virtually any theme that works with the latest version of WordPress.

There are a few plugins that we don’t allow because we’ve found they can cause problems with the maintenance of a site, like “reset” plugins. In many cases, we’ve already provided identical or superior functionality directly via our interface or infrastructure, so installing additional plugins wouldn’t impact your site’s performance or features, and could negatively affect it instead. The incompatible plugins list is small and only applies when we see a plugin causing problems for a site.


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Learning about plugins and themes

We have you covered! Learn more about using plugins here and our support document on themes here. Please contact our Happiness Engineers if you have any questions or concerns.


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Plugins and Security

WordPress.com does not curate plugins. Site owners can upload their own custom-written plugin or theme.

One of the strengths of WordPress is the flexibility that plugins can provide, but that means site owners should be careful to install only reputable plugins and themes. The ratings and reviews on WordPress.org can help you to find the best plugins.

WordPress.com Business also comes with all the security features of Jetpack, so you get backups, restores, security scans, brute force attack prevention, and more. See the Jetpack Security page to learn more.

If our security scans find issues that may put your site at risk we will try and notify you. However if the issue is pressing and could negatively impact your site or our hosting platform if left unresolved, we will clean the security threat as soon as possible.


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Do I lose my WordPress.com followers if I move to WordPress.com Business?

Not at all! Upgrading your plan to WordPress.com Business won’t make you lose any content, followers, or customizations.


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Downgrading from WordPress.com Business to a Lower Level Plan

You have 30 days to get a refund, or we can help you drop to a lower plan at your renewal date.

  • If you downgrade to a lower plan, you would lose any custom plugins or themes you had installed as well as any premium features not available in the lower level plan.
  • Your site will also revert to the way it looked before you installed the first plugin.
  • Our Happiness Engineers are happy to answer any further questions you might have about the upgrade or downgrade process.

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