Domains, Upgrades

Domains »Custom DNS

Custom DNS records are special settings that change how your domain works. They allow you to connect your domain to third-party services that are not hosted on WordPress.com, such as an email provider.

Reasons for Editing DNS Records
Viewing your DNS records
Adding Custom DNS Records
Editing DNS records
Changing Name Servers to Point to WordPress.com
Changing Name Servers to Point Away From WordPress.com
Enabling the “_domainconnect” Discovery Record
TXT Record Character Limit


Reasons for Editing DNS Records

You may want to edit the DNS for your domain if you:

Custom DNS records are only available if you already added a custom domain to your blog.

For mapped domains, you’ll need to make the initial DNS changes at through your current registrar (or choose the “Connect Your Domain” option if it’s available). This support document will provide more information. Once your domain is using WordPress.com’s name servers, you’ll then be able to manage the DNS via your WordPress.com account. If your domain is not using WordPress.com’s name servers, you’ll need to manage any DNS changes at your registrar/DNS provider. Please see this support document for more details.


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Viewing your DNS records

Your DNS records are located in your Domains page (My Site → Domains). Every custom domain you added to your blog will have its own section here.

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When you select a domain from the list, your screen will display information about the domain, as well as a list of different settings you can edit. Select Name Servers and DNS:

On the next screen, select DNS Records:

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If you own your domain elsewhere and have added Domain Mapping, you’ll see DNS Records immediately, instead of seeing Name Servers and DNS.

Selecting DNS Records will then show you a list of existing DNS records for that domain:

Here, you can remove DNS records by clicking on the trash can icon, or add a new one.


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Adding Custom DNS Records

  • At the top of this DNS page, you’ll see records that are set in place by default. These cannot be removed.
  • If you need to add separate DNS records, you’ll want to add them in addition to the preset records.
  • Custom DNS records can be comprised of several pieces of information. The actual information required depends on the type of record you are trying to add.
  • Please contact the service provider you are using (for example, your email provider) to obtain the correct records you need.

You can add the following DNS records on WordPress.com:

To add a new DNS record:

  1. Select the DNS record Type from the dropdown
  2. Fill in the remaining information obtained from the service you’re adding the record for.
  3. Select Add New DNS Record

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Editing DNS records

To edit an existing DNS record, you first need to remove the old record by clicking on the trash can icon:

You can then add a new record with the updated information.


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Changing Name Servers to Point to WordPress.com

  • All domains registered through your WordPress.com account will use WordPress.com’s name servers by default.
  • If you make any changes to the name servers, or if you transfer in an existing domain from another provider, you may need to change the name servers in order for your domain to correctly point to your WordPress.com site.
  • From your Domains page(My Site → Domains) select the domain you want to edit, then click on Name Servers and DNS.
  • Select Name Servers and DNS
  • Enable the “Use WordPress.com Name Servers” option:

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Changing Name Servers to Point Away From WordPress.com

Following these steps will point your domain away from WordPress.com. In order for your domain to work with WordPress.com, its name servers must be pointed to us.

  • If you want to use your domain registered with WordPress.com with a new host, go to your Domains page (My Site → Domains) then select the domain you want to edit.
  • Select Name Servers and DNS
  • Disable the “Use WordPress.com Name Servers” option.
  • Enter the name servers you want to use. These can be obtained from your new host or provider.
  • Select Save Custom Name Servers.

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Enabling the "_domainconnect" Discovery Record

  • If your domain is using WordPress.com’s name servers, you will see an option to enable a particular DNS record listed as the “_domainconnect” record in the DNS manager.
  • If you enable this record, that allows you to connect other services, such as Microsoft Office 365, without requiring you to manually edit DNS records.
  • You can toggle this record on to enable it or toggle it off to disable it.
  • For more information, please see this support document or this Microsoft Office 365 support page.
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TXT Record Character Limit

  • Our DNS editor currently allows up to 255 characters for TXT records.
  • If you are receiving an error that your TXT record is invalid or too long, check if there is an option to use a 1024-bit record from the service you’re trying to connect to.
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