Domains »Transfer a Domain to Another Registrar
- How domains work
- Preparing your domain for transfer
- Remove private registration
- Set the domain manager password
- Log into the domain manager
- Unlock the domain
- Send the transfer authorization code (EPP code)
- Starting the transfer with your new registrar
- Completing the transfer
- Frequently Asked Questions
Transferring your domain registration to another registrar means management of the domain name, including renewing it, will no longer be done through WordPress.com.
If you’re moving your site away from WordPress.com and your new host supports incoming domain registration, this is a way to take your domain with you.
Important: This information relates only to domains registered with WordPress.com. If you registered your domain elsewhere, contact your registrar for more information about transferring. Use the Domain Helper to check where your domain is registered.
How domains work
A domain name is like a shortcut that points to your blog. It’s not really a part of your blog: you can have a blog without a domain name, and you can have many domains pointing the same blog. Your blog is the collection of posts, comments and widgets, your theme, your settings, and everything else that your visitors see when they visit it. The domain is a shortcut to help them get there.
If you registered a domain with WordPress.com, we make sure the domain remains in your control and that it points to your site, and we remind you to renew it every year. Many other hosts provide the same service, so if you’re moving from WordPress.com to another host, it might make sense to take your domain with you and transfer the registration to the new host.
To make sure that only you can transfer your domain, the process includes several checks and controls, and takes a few days to complete. For new domains and after changing whois contact information, there is a waiting period of 60 days before a transfer can be initiated.
Remember that your registered domain and your WordPress.com site are two separate things. After the transfer is complete, your WordPress.com site will still be available at its original address.
Preparing your domain for transfer
To start the transfer, you’ll first have to cancel private registration of the domain, and then unlock it so it will be available for transfer. We’ll then send you a special transfer code (also sometimes called EPP code), and you’ll pass that code on to your new registrar. Your new registrar will contact us directly and give us the same code you gave them – this proves that you asked for the transfer, and we’ll transfer the registration to them.
Before starting the process, make sure that you don’t have private registration on the domain you want to transfer. The private registration feature is meant to mask your contact information in the domain records, but this information has to be reviewed during the transfer process. The transfer will fail if the information is not available.
Remove private registration
If you do not have Private Registration, please continue to the next step.
If you have Private Registration, go to Store → My Upgrades in your dashboard, find the domain you want to transfer, and click on Cancel Private Registration. You will then be asked to confirm the cancellation. Click on Cancel Privacy Upgrade to confirm and cancel private registration.
Set the domain manager password
Go to Store → My Domains in your dashboard. Under Domain Administration, choose Transfer ownership to another registrar from the drop down menu. Read the instructions, and click on Next Step when you’re ready.
Write down or copy the customer number, and type a password you want to use with your domain manager into both boxes. Click Save password. (This password is used just for managing your domains – it won’t work anywhere else on WordPress.com.)
Please note that only the user account who purchased the domain has access to the domain manager. If you do not see the dropdown menu for a domain registered on WordPress.com, then you may not be the user who purchased the domain.
Log into the domain manager
Now that you have a password and your customer number you will need to repeat a couple of steps, bear with us, you’re almost there.
Choose Transfer ownership to another registrar again from the menu, and click Next Step.
Now, click the Manage Your Domains link. At the login screen, enter the customer number and password you just chose to log in to the domain manager.
If prompted enter a PIN for phone support. Read the instructions, enter a code, and click on Save to proceed.
Inside the domain manager, you’ll see a list of domains – click on the domain you want to transfer. If you only have one domain, just click on that one.
Unlock the domain
The next page includes the links to unlock the domain and to send the transfer code.
Under Domain Settings, find the line starting with Lock, and click on Manage next to that line. Switch it from On to Off and click Save to proceed.
Send the transfer authorization code (EPP code)
The last thing to do here is to send the transfer authorization code. Under Domain Settings, find the line starting with Authorization Code, and click on Email my code. A confirmation will pop up – click on Send to have the code delivered to the email address you entered when you registered the domain.
This is what the email with the code should look like:
We blurred out the actual code in this sample – but in the email you receive it will be easily readable :)
Starting the transfer with your new registrar
Once you have the transfer code, all that’s left is to head to your new registrar’s website and start the transfer. How this would actually work depends on your registrar.
Below you’ll find links to instructions provided by some popular domain registrars. If you can’t find yours here, you may want to try their help section for more information, or contact their support.
Completing the transfer
Once you initiate the transfer process, there is a waiting period of 5 days. After this, the domain will be automatically transferred. During this period you will receive an email to confirm or cancel the transfer.
To bypass the waiting period and complete or cancel the transfer immediately, follow these instructions:
- Go to the WordPress.com Domain Manager and log in with your customer number and password.
- Under the Domains tab, select TRANSFERS.
- On the left side of the Pending Transfers page, click PENDING TRANSFERS OUT.
- Select the transfer you want to confirm, and then click ACCEPT/DECLINE.
- To decline/ cancel the transfer: Select DECLINE, and then click OK.
- To accept/ confirm the transfer: Select ACCEPT and then click OK.
Frequently Asked Questions
I have an email address on my domain. What will happen to my email?
If you used Google Apps for Domains to create an email address on your domain (such as email@example.com), this address will stop working after the transfer.
For the address to work again, you will have to set it up again with your new registrar. How this would work depends on your new registrar, but you can contact them or Google Apps for Domains for more information and support.
Please make sure that this email address is not used in your WordPress.com user account or the administrative contact on your domain. If it is, we may not be able to contact you when the email address stops working during the transfer, and the transfer will fail.
I can’t receive the authorization code email because that email address is no longer valid.
Please see these directions for how to update the contact information for your domain. You’ll want to update the Registrant email address.