FTP Access

We do not allow FTP (File Transfer Protocol) access to any blogs for security reasons. You can still get things done without FTP – we’ve listed some great alternatives below.

Uploading images and documents

To upload images and documents, first check the accepted files support page to make sure filetype you would like to add is allowed. If it is, you can upload files directly from the editor when you create or edit a post.

For more information on uploading documents and images please see these support pages.

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Uploading Custom Themes

Because of the way’s technical infrastructure is designed, we invest a lot of time and creativity into our theme collection. We are confident that you will find a theme that works perfectly for you. Find your theme here:

If you have a Business plan, you can upload your custom theme by going to My Site → Themes, then use the Upload Theme button.

For more information on alternatives to uploading custom themes please see this support doc.

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Uploading Plugins

Plugins are tools used to extend the functionality of the WordPress platform. However, they are only applicable to self-hosted blogs and websites using the software. At most functionalities are already available out of the box.

If you have a Business plan, you can add plugins like WooCommerce through My Site → Plugins in your dashboard.

Please refer to our article on the difference between and for further clarification.

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Transferring your Blog

If you are trying to transfer your blog and its content to a new host please check out this support doc for more info on how to do it without FTP access.

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Additional Information

If you come across a WordPress tutorial that mentions FTP, then that documentation is for self-hosted sites running the open source version of WordPress available at is a hosted service where you can get a free WordPress blog with options for paid upgrades, while is the open source software that you can download and install on your own web hosting account. Please see the vs. help page to learn more about the differences.

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