Marketing, Traffic

Google My Business integration​

Google My Business is a service offered by Google to businesses with a local presence, or a local service area, to help their listing appear when searches are done in their local area.

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Who can Access this Feature?

WordPress.com Business plan users who have a local, offline, presence or provide services in a local area can directly connect to their Google account, and create, their Google My Business listing from the WordPress.com dashboard.


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How to Get Started with Google My Business?

Once a WordPress.com Business plan is activated on your site, go to the Stats section of your dashboard by going to My Sites Stats, and you will see the following prompt:

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After clicking on the Start Now button, you’ll be taken to the next screen, asking you whether you are a purely online business, or whether you have a physical location or a local service area. If that’s the case, go ahead and click on the Connect To Google My Business button.

A window will open, offering you the choice between signing into your Google account, or creating a new one, and then ask you to give WordPress.com permission to manage your Google My business listings:

Clicking on the “Allow” button will then authorize us to manage your Google My Business listings for you and connect them to your WordPress.com site.


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Steps if you do not have any listings yet.

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If you don’t have any listings managed by the Google account you connected, you will see the offer to create one, or to switch to a different Google account, should you have selected the wrong one.

After clicking Create Listing you will be directed to the Google website, where you will be able to create a listing in a few clicks, or claim an existing one (Google generates listings for local businesses automatically from multiple data sources, like phone listings, previous websites, etc.).

Please keep in mind that creating or claiming a listing involves a verification step during which Google will verify that you are indeed in charge of that physical location. They will provide you with a code to input into their interface, either by calling your phone, which will happen right away, or by sending you a letter in the mail, which can take up to 17 days to reach you.


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Steps Once you Have a Listing.

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Once you have one or more listings, you will see them listed for you with a Connect Location button next to each one of them.

Clicking on “Connect Location” will connect your website to that listing, and result in the “Website” link appearing on Google search and maps results, and linking to your website.


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Checking the Impact of your Google My Business Connection.

Once the connection is established, if you go back to the Stats section of your dashboard, you will see a new “Google My Business” tab at the top of the page. Clicking on it will give you access to your Business listing data, and statistics. A link is available to update your listing, and the usage charts allow you to see daily, monthly, and quarterly data.

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How to Disconnect a Site From Google My Business

Should you decide to disconnect your website and your business listing, please go to the Connections section of your WordPress.com dashboard by going to My Sites → Tools → Marketing → Connections.

There you will find all the available services, and the option to connect or disconnect them. Scroll to the bottom of the page to find the Google My Business service and select Disconnect.

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