Hugs

Your hugs make us happy!

You were highly recommended on a forum I studied before starting a blog, and they were right! Compared to some other unnamed websites, you are incredibly user friendly. On the rare times I couldn’t find the answer on your support pages, the forums had them!

Cheri

Thanks very much for all your help and perseverance with this issue. It's good to see that real customer service is still alive and well, and for free, no less. You folks are great, and provide a great product.

Anthony S.

I was impressed at how fast a real human being contacted me and got down to fixing the problem. I rarely get such great help after filling out an online support from, and knowing that the problem I faced was in good hands brought me peace of mind through the whole process.

Oscar G.

Thank you for being such a great blogging platform, and for making my blogging easy, efficient, and look great.

Johann R.

Boy you folks are quick! I am really enjoying working with WordPress. WordPress makes it simple, and it's a pleasure. I'm having so much fun!

Catherine

You guys at WordPress are great! Keep up the good work, I tell all my friends about you.

Zoraida M.

I've been using WordPress for over a year now and find it unbelievably easy and just a great service.

TaMara R.

I don't ask for help very often and when I do the WordPress staff have always responded quickly and efficiently.

Paulette F.

We have just started using WordPress.com to deliver news via our site on behalf of other ex-forces organizations, charities, and campaign groups. WordPress is fantastic, free, easy to use, and perfect for what we need.

We had one slight problem and used the 'contact support' link for help. The technician replied within five minutes and even apologized for the delay. Delay? The problem was solved simply within ten minutes. In our opinion WordPress should be running public transport services, the national infrastructure, and writing books about time travel.

NESA

I am impressed by the quick response. I'm a huge WordPress fan and this only helps!

Keith M.

You've revolutionized how I do WordPress!

I. Woo

WordPress has the BEST customer service I have EVER come across and you definitely made me very happy! 🙂

I love to blog at WordPress and thank you for making the blogging world so wonderful!

Joyeeta M.

I couldn't have expected to have a more professional blogging home.

Brad J.

A big thanks to all the Happiness Engineers at WordPress, who took my issue to heart and in hand.

The level of professionalism, efficiency, courtesy and helpfulness of the Happiness Engineering Team is *outstanding*, especially when one considers they're supporting a mostly free service.

I think many a company should take a page or even a chapter from their book!

André F.

I love you guys for making the most efficient, user-friendly, rapidly evolving blogging platform out there.

Sachin K.

I continue to be blown away by your awesome product and service. You guys rock!

David G.

I never used WP Support before and was positively surprised. Such a professional and fast response is rare these days – thanks to Rachel and the whole team..!

Tom

WordPress.com has the BEST support team I have ever encountered. They are extremely helpful and have always responded to questions and fixed issues promptly.

Alison

Your staff has been great in answering my questions. I love the sense of community from the support forums.

Sergio O.

I am seriously impressed with your service. Thank you.

Stefan C.

Thanks for making blogging so easy. I've learned a lot from your service so far and will continue to learn as I go. Keep up the GREAT work!

Bill S.

This little message to say thanks a lot to Rachel – the Happiness Engineer from WP Support – for her excellent job & 100% availability in helping me to answer my questions & fix my issues.

Please never promote her 😉
She's too good, we need her on the field !

Franck J.

Having this blog over the past two weeks, since my accident, has made a huge difference to my world. Being able to be in touch with people is priceless, but not having to tell loads of lovely people the same thing every has been amazingly valuable in allowing me to get some peace too! I can't believe it's free.

C.

I'm so impressed with the online support. I always get helpful answers to my questions within 24 hours. Your program is wonderful, and the support makes it even more so! Love it!

Barbara

You literally are the best IT Support team in the world. Nobody even comes close to you!! I want to bake y'all a cake!!

Nabeki G.

Thanks for the prompt response! I see why WordPress is so well-regarded now.

Emil R.

Yoav did a splendid job helping me with setting up my WordPress.com site as my official website. He was patient, understanding, and responded in more than timely manner.

I've had similar situations of trying to deal with technical support and no one has ever been as accomodating as WordPress.com.

Shaheen M.

Thank you so much for your kind help. This is the first pleasant tech support experience I have ever had with a blog service and I am so grateful.

Melina W.

I'm so so impressed with how quickly I got an answer from support. I was expecting to wait days. Literally within minutes I had an answer. From a free service no less. Wonderful response time and customer service.

Chantelle G

Thank you so very much for your help 🙂 You fixed it exactly how I wanted it to look! Much appreciated, and thanks again for the extremely prompt service!!

Liesl S.

After this great customer service I am very impressed and will definitely continue to use and promote WordPress to others.

Lauren C.

Thanks for such a nice and speedy reply. Many businesses that I pay a lot of money for do not treat me as well. Thanks again!

Debby S.

WordPress has the one of the best support crews I have come across, all very friendly and efficient. It was seamless, and the communication was second to none, very straightforward and accurate yet very friendly and light hearted, not formal and corporate at all, much prefer that vibe! 🙂 Thanks again to Nicole and Asher for chipping in and for the team as a whole to create this well oiled friendly machine!

Lewis S.

Thank you for sending a prompt response and for been a great help to me (and to many others as well). Thank you once again and have a great day.

Caroline M.

Due to age and circumstances my ability to write to my blog page became a problem. It was the intervention at the right time of Jen H, Happiness Engineer who provided enormous help and encouragement. With sensitivity, technological skill, and humane patience I was guided toward a path that I am now able to travel, always with the knowledge that should I need any more help, it is always available. For all of the above I am sincerely grateful.

J.B.

Thank you SO MUCH for making it easy to size images by offering a few already set size options and leaving a custom option just in case. You have shaved off so much time for me!!

Morgan M.

I wanted to let you know how much I appreciate your help. Without your help I would not be able to solve this problem, attract more customers to my blog and therefore website, or generally do a lot.

Amy R.

This morning, as I checked my blog, I realized just how thankful I am for WordPress.com! Not only is the site phenomenal and incredibly user-friendly, the support and forum help is fantastic.

I'm extremely proud of my blog and the long hours I've put into it, but there is absolutely no way it would be as good without WordPress behind it.

Christopher B

We believe in angels and you are one of them. Thank you so much.

Sushma K.

Thanks for making it so easy to use WordPress.com for my blogs. I love
blogging and I spend a lot of time on my blogs which have helped me to get
professional and personal opportunities that I wouldn’t have otherwise had.
Your happiness engineers are great at answering questions promptly and
completely. Keep up the good work!

Shelly N.

You are utterly and completely and totally AWESOME! Thank you so much. Your advice and demonstration were very very very very helpful!

Loren F.

I am a techno-idiot and have managed to set up 4 site/blogs, trained a group to take over one of them and actively administrate the remaining 3. And the reason I can is that it is so intuitive and so well-supported by folks like yourself. Thanks for being there!

Anita S.

Yay! Fixed! Thanks for sticking with this. Can I send you some kind of award? I can't remember the last time I got such an attentive response from a web service.

Michael V.

I just wanted to send a note to all the WordPress staff to say THANK YOU! I am a total newbie at blogging, but WordPress is so easy to use that it's made things a breeze for me to start up my blog and to keep at it. You folks all ROCK!! Thank you so much for your work on WordPress! Happy Monday!
Oh also, the customizable features are AWESOME!

Dodie G

When I first thought about creating a blog I had significant doubts that I could do it. I don't even know how to use a mobile phone. But I've managed to create four blogs and my confidence has zoomed. WordPress has been such a joy to use.

Mark A.

You are all such wonderful helpers! Thanks a bunch, I really appreciate your fast customer service! 🙂

Veronica K.

I'd like to say that, in my opinion, WordPress the best is there is on the internet. I have been enjoying my blog for a couple of years already, and the design possibilities are wonderful and I know nothing like it. For this I would like to thank you all.

Laura S.

I spent hours trying to figure out how to get started with my first blog, and actually spent hours putting it off because I was intimidated. All of a sudden one day Velda from support showed up in a live chat, and in less than an hour I was cruisin on my site with at least enough confidence to move onto the next level.. many thanks !!!!

Tom C

I'd just emailed you folks about 5 minutes ago and you came back with the solution already? Man, i ought to learn something from you guys. You guys ROCK, are the best in the world for sure. This is world-class customer service by all means.

Sunil N.

You guys rock. Your rapid response and customer service generously given to a newbie like me have made me a loyal customer.

Totoro C.

I’m writing to praise WordPress.com support team member Jen H. for her invaluable help with the recent guided transition of my website from WordPress.com to a self-hosted WordPress.org entity. Jen was always courteous and quick to respond to my questions and concerns, and her responses were always informative and helpful. She deserves to be commended for her role in what was to a relative WordPress.org newcomer like me, a daunting prospect, and I can overstate neither my gratitude nor her skill at answering multi-part questions and guiding me toward solutions. She always communicated with me at my level of understanding, and at a pace that allowed me to follow her words without ever feeling overwhelmed by the amount of information I was receiving. She alleviated all my concerns and when possible, simply took care of certain changes herself, revealing her knack for anticipating customer needs that the customer isn’t even aware of yet.

Anthony B.

I can see now why everyone raves about your customer service. When fixing my mistake you were fast, courteous, and professional and didn't make me feel like an idiot, even though the mistake I made was quite idiotic!

I can't say it enough: Thank you, thank you, thank you!

Kimberly

Thanks for your excellent customer support; Happiness Engineers are
deserving of their name!

Adam O.

WordPress has great customer service, be sure to quote me on that.

Samuel A.

The best part of WordPress is you and your advisors who have helped this 75 year old create an exciting blog. I could not have done it without you guys who have always been patient and supportive.

Stanley J

Thanks very much for the quick response. I'm thrilled with the speed at which you guys are able to help. Job well done, buddy.

Graeme C.

Everyone has been so good to me at WP–very patient, considerate, attentive. Recently I had a personal crisis, and wanted to cancel the blog I'd purchased the domain/registered–and the guys were really nice about it. Then, almost immediately, I was ready to start over again–got a new blog, and wanted the domain name, etc. Rachel was the Star support person, after that–as I tried the Custom upgrade, and I'm too much of a dweeb to understand CSS. So I cancelled that and she asked if there was something she could do to help. I took her up on the offer, said I just wanted my colored text back–and she told me it was there, so helpful, kind and friendly! As I told her, I will always be a WP person–once I find something I like, I'm true-blue. Thanks for the Outstanding Customer Service–I appreciate you so much.

Jael S.

So you guys are pretty much RAD….I've never gotten a personalized reply
from the INTERNET MACHINE that fast. Kudos WordPress.

Trevor P.

All thanks go to WordPress.com. They provide an excellent service for my blog. The best thing about it all is that they do it for free!

Tom

I have never ever gotten quicker, smarter, more generous, more diligent help from ANYONE online.

Michael S.