Hugs

Your hugs make us happy!

What was especially kind is that Bryan V. saw or intuited how close I was to getting it. Rather than explaining it to me — because explanations of that sort often leave me more puzzled — Bryan V. leapt in and generously fixed what I didn't understand. That's worth its weight in chocolate or other desirable substances!

Michael S.

You were highly recommended on a forum I studied before starting a blog, and they were right! Compared to some other unnamed websites, you are incredibly user friendly. On the rare times I couldn’t find the answer on your support pages, the forums had them!

Cheri

Thanks very much for all your help and perseverance with this issue. It's good to see that real customer service is still alive and well, and for free, no less. You folks are great, and provide a great product.

Anthony S.

After this great customer service I am very impressed and will definitely continue to use and promote WordPress to others.

Lauren C.

We have just started using WordPress.com to deliver news via our site on behalf of other ex-forces organizations, charities, and campaign groups. WordPress is fantastic, free, easy to use, and perfect for what we need.

We had one slight problem and used the 'contact support' link for help. The technician replied within five minutes and even apologized for the delay. Delay? The problem was solved simply within ten minutes. In our opinion WordPress should be running public transport services, the national infrastructure, and writing books about time travel.

NESA

YOU GUYS ARE GOOD! In recent months you have made several improvements that make our WordPress experience more enjoyable. The latest is the cleaner layout of the "Subscription Management" page. You are like Keebler elves sitting in the tree thinking, "How can we make a better cookie?"

John R.

Thanks to all you WordPress folk who make the magic happen! Your hard work is not taken for granted. I don't know how you all do what you do and I have no idea how it is all done for free!

Nigel B.

Thank you for sending a prompt response and for been a great help to me (and to many others as well). Thank you once again and have a great day.

Caroline M.

Yay! Fixed! Thanks for sticking with this. Can I send you some kind of award? I can't remember the last time I got such an attentive response from a web service.

Michael V.

The best part of WordPress is you and your advisors who have helped this 75 year old create an exciting blog. I could not have done it without you guys who have always been patient and supportive.

Stanley J

I am seriously impressed with your service. Thank you.

Stefan C.

Thank you for getting back to me so promptly, and so politely, for that matter.

Edward B.

I am a techno-idiot and have managed to set up 4 site/blogs, trained a group to take over one of them and actively administrate the remaining 3. And the reason I can is that it is so intuitive and so well-supported by folks like yourself. Thanks for being there!

Anita S.

The get started link is great so far, a lot of my questions that were overwhelming me answered. Am very impressed so far-looking forward to experiencing more of what WordPress has to offer 🙂

Louvelle M.

So you guys are pretty much RAD….I've never gotten a personalized reply
from the INTERNET MACHINE that fast. Kudos WordPress.

Trevor P.

Thanks for such a nice and speedy reply. Many businesses that I pay a lot of money for do not treat me as well. Thanks again!

Debby S.

I started my blog in Jan 2009, in March 2012, a publisher approached me for writing a book on one of the subjects that I have been blogging. Never dreamed of publishing a book and it is pretty cool to enter my name on Amazon.com and here is my book. Never underestimate the power of blogging. Fun is just getting started.

Joe K.

I'd like to say that, in my opinion, WordPress the best is there is on the internet. I have been enjoying my blog for a couple of years already, and the design possibilities are wonderful and I know nothing like it. For this I would like to thank you all.

Laura S.

WordPress has the BEST customer service I have EVER come across and you definitely made me very happy! 🙂

I love to blog at WordPress and thank you for making the blogging world so wonderful!

Joyeeta M.

Having this blog over the past two weeks, since my accident, has made a huge difference to my world. Being able to be in touch with people is priceless, but not having to tell loads of lovely people the same thing every has been amazingly valuable in allowing me to get some peace too! I can't believe it's free.

C.

As a recovering web professional, I love WordPress and find more and more that WordPress is the BEST solution for almost everyone who needs a website.

Clint S.

You guys at WordPress are great! Keep up the good work, I tell all my friends about you.

Zoraida M.

I'm so so impressed with how quickly I got an answer from support. I was expecting to wait days. Literally within minutes I had an answer. From a free service no less. Wonderful response time and customer service.

Chantelle G

I love you guys for making the most efficient, user-friendly, rapidly evolving blogging platform out there.

Sachin K.

All thanks go to WordPress.com. They provide an excellent service for my blog. The best thing about it all is that they do it for free!

Tom

Many, many, many thanks for the incredible work you all do there! You guys make us all look so fantastic and it never ceases to amaze me how you all continue to evolve.

Gail M.

I wish you could be my teacher in person. However, the information you gave me is useful and I will continue learning as I go and send my questions to you if I'm struggling. It's great knowing you're out there.

Suellen S.

Thank you for your quick and helpful responses over the years.

Juda S.

Thank you so much. You are the BEST techy-guy I've ever worked with and because I am technologically-challenged, I've worked with many! If anything comes up I will be sure to contact you.

Karen T.

WordPress.com has the BEST support team I have ever encountered. They are extremely helpful and have always responded to questions and fixed issues promptly.

Alison

You literally are the best IT Support team in the world. Nobody even comes close to you!! I want to bake y'all a cake!!

Nabeki G.

Thanks very much for the quick response. I'm thrilled with the speed at which you guys are able to help. Job well done, buddy.

Graeme C.

You've revolutionized how I do WordPress!

I. Woo

Thank you, so much for your help. Excellent support, all the way around; efficient, courteous, and and insightful, got another loyal customer here.

Tyler C.

Thanks for making blogging so easy. I've learned a lot from your service so far and will continue to learn as I go. Keep up the GREAT work!

Bill S.

I love WordPress and really enjoy writing my site – you've made it so easy for non-techies and it's free! So a big big Thank You!

Neil B.

I’m writing to praise WordPress.com support team member Jen H. for her invaluable help with the recent guided transition of my website from WordPress.com to a self-hosted WordPress.org entity. Jen was always courteous and quick to respond to my questions and concerns, and her responses were always informative and helpful. She deserves to be commended for her role in what was to a relative WordPress.org newcomer like me, a daunting prospect, and I can overstate neither my gratitude nor her skill at answering multi-part questions and guiding me toward solutions. She always communicated with me at my level of understanding, and at a pace that allowed me to follow her words without ever feeling overwhelmed by the amount of information I was receiving. She alleviated all my concerns and when possible, simply took care of certain changes herself, revealing her knack for anticipating customer needs that the customer isn’t even aware of yet.

Anthony B.

This morning, as I checked my blog, I realized just how thankful I am for WordPress.com! Not only is the site phenomenal and incredibly user-friendly, the support and forum help is fantastic.

I'm extremely proud of my blog and the long hours I've put into it, but there is absolutely no way it would be as good without WordPress behind it.

Christopher B

A big thanks to all the Happiness Engineers at WordPress, who took my issue to heart and in hand.

The level of professionalism, efficiency, courtesy and helpfulness of the Happiness Engineering Team is *outstanding*, especially when one considers they're supporting a mostly free service.

I think many a company should take a page or even a chapter from their book!

André F.

I'm just sitting here thinking about how much I like blogging, and how much I love WordPress. You guys are great. The year end stats were fab. You make me all happy and warm and fuzzy. Usually computer stuff makes me crazy, but, even though I'm still learning, WordPress has been remarkably fun!

Lynne W.

I continue to be blown away by your awesome product and service. You guys rock!

David G.

WordPress has the one of the best support crews I have come across, all very friendly and efficient. It was seamless, and the communication was second to none, very straightforward and accurate yet very friendly and light hearted, not formal and corporate at all, much prefer that vibe! 🙂 Thanks again to Nicole and Asher for chipping in and for the team as a whole to create this well oiled friendly machine!

Lewis S.

Thanks for your excellent customer support; Happiness Engineers are
deserving of their name!

Adam O.

Thank you for being such a great blogging platform, and for making my blogging easy, efficient, and look great.

Johann R.

Not only is WordPress the best site to blog, its support team abso-effing-lutely rocks!

Anand D.

Your company is incredible. I will tell everyone…

Gary K.

I want to be sure you are recognized for your patience, efforts, efficiency, and knowledge. Thank you, again, for all the help you provided me with!

Jenny B

I don't ask for help very often and when I do the WordPress staff have always responded quickly and efficiently.

Paulette F.

We believe in angels and you are one of them. Thank you so much.

Sushma K.

This little message to say thanks a lot to Rachel – the Happiness Engineer from WP Support – for her excellent job & 100% availability in helping me to answer my questions & fix my issues.

Please never promote her 😉
She's too good, we need her on the field !

Franck J.

Thank you so very much for your help 🙂 You fixed it exactly how I wanted it to look! Much appreciated, and thanks again for the extremely prompt service!!

Liesl S.

I have never ever gotten quicker, smarter, more generous, more diligent help from ANYONE online.

Michael S.

I am impressed by the quick response. I'm a huge WordPress fan and this only helps!

Keith M.

I just wanted to send a note to all the WordPress staff to say THANK YOU! I am a total newbie at blogging, but WordPress is so easy to use that it's made things a breeze for me to start up my blog and to keep at it. You folks all ROCK!! Thank you so much for your work on WordPress! Happy Monday!
Oh also, the customizable features are AWESOME!

Dodie G

When I first thought about creating a blog I had significant doubts that I could do it. I don't even know how to use a mobile phone. But I've managed to create four blogs and my confidence has zoomed. WordPress has been such a joy to use.

Mark A.

Thanks for helping me, I really appreciate such an efficient support from WordPress.

I'll continue to use your service and recommend it in my working environment.

David F.

I never used WP Support before and was positively surprised. Such a professional and fast response is rare these days – thanks to Rachel and the whole team..!

Tom

Just wanted to thank you all at WordPress. I have now been blogging for around 5 months and enjoying it very much.

I can't believe that more people are not using you — the quality of your work is of the highest level.

Friends and family are amazed at my new found "computer expert" knowledge. I just tell them that it is so easy with WordPress. Keep up the good work and thanks once again.

Clive H.

Everyone has been so good to me at WP–very patient, considerate, attentive. Recently I had a personal crisis, and wanted to cancel the blog I'd purchased the domain/registered–and the guys were really nice about it. Then, almost immediately, I was ready to start over again–got a new blog, and wanted the domain name, etc. Rachel was the Star support person, after that–as I tried the Custom upgrade, and I'm too much of a dweeb to understand CSS. So I cancelled that and she asked if there was something she could do to help. I took her up on the offer, said I just wanted my colored text back–and she told me it was there, so helpful, kind and friendly! As I told her, I will always be a WP person–once I find something I like, I'm true-blue. Thanks for the Outstanding Customer Service–I appreciate you so much.

Jael S.

Thanks for making it so easy to use WordPress.com for my blogs. I love
blogging and I spend a lot of time on my blogs which have helped me to get
professional and personal opportunities that I wouldn’t have otherwise had.
Your happiness engineers are great at answering questions promptly and
completely. Keep up the good work!

Shelly N.