Domains

Transferring a domain you already own to WordPress.com

Have you already purchased a domain name with another provider (also known as a registrar), such as GoDaddy or 1&1? If you want to use this domain with your WordPress.com site, you can transfer the domain to us and manage your site and domain at the same place!

What is a Domain Transfer?
Before You Begin the Transfer
Steps for Transferring a Domain
Changing the DNS Records
Checking Your Transfer Status & Failed Transfers
Canceling a Transfer
Which TLDs (Extensions) Can I Transfer to WordPress.com?
FAQ & Troubleshooting


What is a Domain Transfer?

  • Transferring a domain means your domain registration will be moved from your current domain provider or registrar (such as GoDaddy, 1&1, etc.) to WordPress.com.
  • In the future, you’ll manage all aspects of your domain here, including renewal, cancellation, or a future transfer.
  • All DNS management will be handled through WordPress.com.

If you wish to keep your domain registered with your current registrar (for example: Google Domains, GoDaddy, 1&1, etc), or if your domain doesn’t meet the requirements to transfer, you can use these steps to map your domain instead.


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Before You Begin the Transfer

To get started, you’ll need:

  • An upgraded WordPress.com plan on your site (such as a Personal, Premium, or Business plan).
  • To ensure the domain is unlocked with your current registrar. There’s more information on how to do this here.
  • An authorization or EPP code from your current registrar.
  • To update the name servers with your current registrar to point to WordPress.com. (Recommended to ensure your domain will work immediately upon a completed transfer)
  • To ensure the domain’s TLD (extension) is supported (for example, .com, .org, etc.)
  • To ensure your domain is not under any 60-day transfer lock at your current provider.

Please see Preparing a domain registered elsewhere for transfer for more details.

Please contact your current provider if you’re not sure if your domain is eligible. If your domain is not eligible to transfer, please map your domain instead.


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Steps for Transferring a Domain to WordPress.com

If you have more than one site, go to My SitesSwitch Site and make sure to choose the site you want to add the domain to before following these steps.

1. Go to the Domains page by clicking My SiteDomains.

2. Click the Add Domain button in the upper right of the domains listing.

Add domain button

3. Select Use a domain I own.

4. On the next page, select Transfer to WordPress.com.

5. Enter the domain name you want to transfer and click Transfer.

If you are initiating a transfer as part of creating a brand new site, you’ll be taken to checkout at this time. Complete the checkout process, then continue the transfer by going to My Sites Domains, choose the domain you entered in step five above, and then select Start Transfer. Continue to step six below.

6. The next page will confirm that your domain is unlocked. If your domain is still locked, please make sure to update that at your current provider and then click the I’ve unlocked my domain button. It might take some time for any changes at your current provider to take effect.

Domain lock status

7. Enter the authorization code you’ve received from your current provider and click the Check my authorization code button.

Check authorization code

8. Once everything checks out, click the Continue button.

9. The last step before checkout is to confirm your contact details. If you’ve previously bought a domain or a plan from us, we will pre-fill the form for you. You can also enable private registration if it’s available for your domain. If all your details are correct, click Continue to Checkout to pay for your domain transfer.

10. Make a payment to purchase the transfer. If you have credits on your account, you will see a message about how your domain is being purchased with credits.

11. If your payment is successful, you will see a confirmation message, and you’ll receive an email from us. Your domain transfer is now in progress and should complete in five to seven days.

Your domain will be renewed automatically for another year upon completion of a successful transfer. You can add as many additional domains to the same site as you like, but you have to pay for additional transfers separately. The cost of the transfer is equal to the standard renewal cost for the domain.

If you do not complete the transfer within 30 days the domain will be removed from your account and your payment refunded or your plan domain credit restored.

Do not cancel your domain registration at your current provider at this point. If you cancel the domain you will immediately stop owning it and the transfer will fail. Your current provider will automatically remove the domain from their system once the transfer completes.


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Changing the DNS Records After a Successful Transfer

Once you confirm the transfer, it can take up to seven days for the process to complete. You will receive an email from us once the domain is on our system, at which point you will be able to manage it from My SiteDomains.

If your domain’s name servers are not pointed to us yet, you can now set them to point to us, or you can add DNS records required to connect an email account to your domain.

Once the transfer completes you should also receive an email requesting you to verify your contact information for the domain. That email will be coming from help@wordpress.sawbuck.com.


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Checking Your Transfer Status and Failed Transfers

  • If the domain transfer fails, we will let you know via email and will also display a notice on the domains screen that the transfer failed.
  • You’ll have the option to restart the transfer, or to cancel it for a refund.
  • If the failed transfer isn’t restarted within 30 days of the original purchase, it will automatically be removed from your account and your payment refunded or your plan domain credit restored.

Please see this page for more information on checking the status of your domain transfer and help with troubleshooting why a transfer failed.


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Canceling a Transfer

If you decide you don’t want to transfer the domain to us any more, you can cancel it from the Domains page (My Site → Domains). Click on the domain that is pending transfer, and select the Cancel Transfer option below.

This will take you to the Purchases page where you can remove the purchase from your site. If you used the free domain in your plan this should also restore the free domain credit so you can use it for a different domain, or if you paid for the transfer this will issue a refund.

You will also be able to cancel the transfer via the confirmation email your current provider sends you, or via your current provider’s domain management interface, though that will not cause the upgrade to be removed from your account. Instead, you will receive an email from us that the transfer failed, and you can then cancel it via Purchases to receive your refund.

Once you submit the authorization code and start the transfer you won’t be able to cancel it from My SiteDomains any more. You may still be able to cancel it via your current provider.


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Which TLDs (extensions) Can I Transfer to WordPress.com?

You can transfer domains with any of the extensions we currently support to your WordPress.com account.

The following domains can not be transferred in:

  • .ca
  • .fr
  • .uk
  • co.uk
  • Premium domains – These domains are typically more expensive than a regular domain due to its perceived higher value. These domains can have any top level domain (.com, .org, .services, etc).

If you want to use a domain here that is not on our list of supported extensions, or if you have one of the above domains already registered elsewhere and want to use it with WordPress.com, you can map it instead.


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FAQ & Troubleshooting

How long do domain transfers take?

Domain transfers can take anywhere from five to seven days to complete.

Can I speed up the amount of time a transfer takes?

In some cases, you can reach out to the registrar you are moving away from and ask them to expedite the transfer process.

My authorization code isn’t valid.

Authorization or EPP codes are case sensitive. If you are typing the code manually, try copy and pasting the code instead. Make sure no additional spaces are being added.

The domain transfer is completed, but my domain isn’t working.

Check your DNS settings to make sure you are using WordPress.com name servers. Go to My Site → Domains, choose the domain you want and select Name Servers & DNS. Make sure Use WordPress.com Name Servers is checked.

Also make sure your transferred in domain is set to primary. You can do this by going to My Site → Domains, choose the domain you want and then select Make Primary.

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