FAQ, Upgrades

Live Chat Support

If you have a WordPress.com plan, you’ll have access to priority Live Chat support. If you’re not a subscriber yet, you can find out more about available plans for your site here.

Our Happiness Engineers can answer any questions that you have about WordPress.com, how it works, and how best to use it. We’re happy to help guide you in building the perfect site.

Chat is currently available 24 hours a day, five days a week for customers with Personal and Premium plans. Weekend support is also available with the WordPress.com Business plan. At times when all operators are busy or unavailable, you’ll be able to get through to private email support.

On rare occasions, Live Chat support is also subject to closure or limited hours during our company meetings.

What kind of questions can I ask?

Although WordPress.com offers 24/7 support through our support documentation and support forums, we understand that sometimes it might be best to work through your questions in real time. If you have something that you’re stuck on within WordPress.com or you have questions about how to use certain features, hop on chat and ask away!

We love to get to know our customers personally, but we ask that you keep your chats focused on WordPress.com-related questions or issues particular to your site.

While we are not able to provide full CSS support via live chat, such as extensive or multiple changes to a site’s layout and design, we can help guide you to other resources such as our CSS forums for additional customization.

Although it’s not uncommon for customers to need a little extra support right after upgrading to or creating a Business site, please keep in mind that we are often chatting with many users at the same time.

Please be prepared to describe the problem or phrase your question as precisely as possible and provide relevant details. For example, “How do I publish a page privately?” will create a better support experience than “I’m having trouble with my site.”

Live Chat support is available in English only.

↑ Table of Contents ↑

Are there any other rules that I should know about?

We’re more than happy to answer questions related to WordPress.com and occasionally dispense some advice or suggestions for your site, but there are things that fall outside of the support scope, including but not limited to:

  • Help with third party applications not related to WordPress.com.
  • Logging into non-WordPress.com customer accounts, such as domain registrars, to make changes or view settings directly.
  • Writing, editing, or otherwise creating content (text, image, CSS, and video).

↑ Table of Contents ↑

Is there a Code of Conduct?

While we try not to put too many restrictions on supporting our customers, we do want you to be aware that you’re chatting with a live person. Our Happiness Engineers are here to help and appreciate a positive and polite tone. Any abusive language will not be tolerated.

↑ Table of Contents ↑

How do I access Live Chat Support?

When you are logged into WordPress.com, click on the blue and white ? icon in the lower right corner to access all of our Help resources. Then, click the ‘Contact Us’ button. Enter your question in the box under “How can we help?” and then press “Chat with us” to begin the chat session.

Chat is currently available Monday – Friday 24 hours a day, with weekend support also available for Business subscribers. However, if all our Happiness Engineers are occupied, our system sends your message straight to our email so that we can help you out as soon as possible.

Not quite what you're looking for?

Get Help