Upgrades

Manage Purchases, Renewals & Cancellations

You can manage all of your WordPress.com purchases by visiting Your Account Profile.

Account Profile - Avatar

You can access your Account Profile, also known as the “Me” section, through your avatar in the top right corner of your WordPress.com account. Once in your Account Profile, click on Manage Purchases.

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Plans & Pricing

To see which plan your site is on visit My Site → Plan. For more information on plan features and prices check out our current plans and pricing and plan features pages.

  • Plans and custom domain names are billed annually or every two years, and are set up to automatically renew by default.
  • There is no monthly billing option at this time.
  • Plan purchases can only be applied to one site. If you would like to start another separate site, you will need an additional plan.
  • You can turn automatic renewal off at any time if you don’t want your subscription to renew.
  • Automatic renewal occurs 30 days prior to plan expiration. Your subscription is extended by a year from the original expiration date.
Manage Purchases - Subscription Renewal Date
In the example image, the subscription is set to renew on February 1, 2020. Payment will be taken on January 2, 2020 (30 days before).

Please see this page for accepted payment methods.


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Upgrading Your Plan

You can upgrade your WordPress.com plan by visiting My Site → Plan. Then, click on the Plans tab. Click Upgrade below the plan you’d like and you’ll be taken to a page to complete your purchase.

You can upgrade your plan at any time. Credit for the remaining time on your existing subscription will be applied to your upgrade. Renewals will be billed at the full price of the new plan.

Manage Purchases - Credit

Here’s an example when upgrading from a one-year WordPress.com Personal subscription to a one-year WordPress.com Business subscription two months after purchasing the WordPress.com Personal Plan (prices are shown in USD):

$300 – ($48/12) x remaining time) = first payment

If you have 10 months left on your existing WordPress.com Personal Plan, you would take $48 and divide that by 12 to get the monthly rate of $4. Then, multiply the monthly rate of $4 by the remaining months in your plan (in this case, 10) to get $40.

Next, subtract the value of the remaining time from the new plan, in this example, the Business plan for $300. Your first payment would be $300 – $40, or $260.

When your new plan renews, it will renew at the full cost. In this example, the renewal would be $300.


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Refund Policy

Our products can be canceled for a refund within the following timeframes:

  • 30 days – all plan purchases and renewals (for example, Blogger, Personal, Premium, Business, Ecommerce)
  • 96 hours for domain registrations and renewals – See this page for more information on domain cancellations
  • 30 days after the purchase of a Guided Transfer, or as soon as the site has been moved (whichever comes first)
  • 30 days after purchase for G-Suite email licenses and Premium Themes
  • Paid Support Sessions are refundable prior to completion

If you used a domain credit to register a domain and request a refund after the 96 hour domain refund period, we will credit the difference between the cost of the plan and the cost of the domain. You will keep the domain and can use it elsewhere, or cancel it so it won’t be renewed next year.


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Automatic Renewal

By default, a subscription is set to automatically renew to ensure there’s no disruption in your services, loss of features, or loss of your custom domain name. Automatic renewal ensures that everything is taken care of in advance and allows time to resolve any issues with payment.

Your subscription to your plan and/or custom domain name will continue to automatically renew until you turn off automatic renewal or cancel by following the steps below.

  • All subscriptions are set up to be automatically renewed 30 days prior to their expiration by default. Rest assured, your services remain active for the full 12 or 24 months you paid.
  • You will be notified by email before your card is charged.
  • If automatic renewal is disabled, you still have an active subscription until its expiration date.
  • Subscriptions with automatic renewal disabled are able to be manually renewed by clicking on Renew Now.
Change Payment Method

To turn off automatic renewal:

If your plan is outside of the 30-day refund window, the following process will turn off automatic renewal so that you can manually manage your renewal.

Within the 30-day refund policy window, the process outlined below will immediately cancel your plan and issue a refund. If you would like to turn off automatic renewal during this time, so that you can manually renew, contact our Happiness Engineers.

  1. Under My Site → Plan, click on Manage Payment. Or, go to Account Profile → Manage Purchases.
  2. Select the subscription you’d like to cancel.
  3. Click Cancel Subscription. If you are within the refund period, you will see Cancel Subscription and Refund.

    If you cancel within the refund window, your subscription will be immediately removed and a refund will be issued. If you just want to turn off automatic renewal during this time, you can contact support.

  4. On the next page, click Cancel Subscription again to confirm that you want to turn automatic renewal off for the plan or custom domain.
  5. You should see this message at the top of your Manage Purchases page if your cancellation was successful. You will also receive an email confirmation regarding the cancellation.
  6. If a refund was issued, the email confirmation will also reflect the refund amount. Please allow 5-10 business days for the funds to be credited back to your account.

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Removing Purchases

Removing a purchase means you are cancelling immediately. Removing the purchase will remove all the features of the plan.

Why would I remove a purchase?

While there are still active plans and domains on your site (even those with automatic renewal turned off), you will not be able to delete your site or close your account. If you have decided you want to completely delete your site, you will first need to remove the purchases from the site.

Manage Billing - remove plan

Subscriptions that have been canceled (automatic renewal turned off) will show a Remove WordPress.com [plan-name or domain] instead of Cancel Subscription.

To remove a plan or domain purchase:

Removing a purchase gives up any remaining time on your subscription and all features are immediately removed from your site.

  1. Select Remove WordPress.com [plan-name or domain].
  2. Fill out a brief survey (to help us improve!) and click Next Step.
  3. You’ll have the option to chat with us, in case there’s anything we can help you with before you remove your plan. Click Next Step.
  4. On the last page, click Remove Now.
  5. For a domain cancellation, you will be asked to choose a reason for cancellation, and to confirm that you may lose the domain forever upon cancellation. Be sure to check the box before clicking Cancel Domain.

After canceling a domain, there is no guarantee the domain will become available to register somewhere else, and you may not be able to get it back. You do have the option to keep the domain at WordPress.com and use it elsewhere. See our alternatives here.


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Managing Domains

With the purchase of a plan, you receive a credit that can be used to register a new custom domain name or transfer a domain you already own to WordPress.com. The domain credit covers one year of domain registration.

Domains are renewed independent of the plans and billing information (as well as automatic renewal settings) can be managed through the same place your plans are managed. Please see our Domain Pricing and Available TLDs support page or visit your account’s Manage Purchases page and select your domain name to determine the renewal price.

From your Manage Purchases page, you can select one of your domains to manage its payment options.

renew domain
  • Renew Now will let you renew the domain for another year (adding an additional year to its existing expiration date)
  • Add Credit Card will allow you to add a payment method so you can set up automatic renewal.
  • Cancel Domain will cancel the domain and remove it from your account.

After canceling a domain, there is no guarantee the domain will become available to register somewhere else, and you may not be able to get it back. You do have the option to keep the domain at WordPress.com and use it elsewhere. See our alternatives here.

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Downgrading Plans

If you wish to choose a lower plan, please cancel automatic renewal by following these steps. When it comes time for renewal, the old plan will be removed and you can purchase a different plan.

If you would like to downgrade immediately, please contact support.

If you are looking to downgrade from a Business or eCommerce Plan, please contact support. Be aware that downgrading from one of these plans means:

  • You would lose any custom plugins or themes you had installed as well as any premium features not available in the lower level plan.
  • Your site will also revert to the way it looked before you installed the first plugin.

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Frequently Asked Questions

If you are having trouble with any of your plans or subscriptions, please contact support and they will be able to assist you further.

Renewing your Plans and Domains
Where can I renew my plan or domain name?

You can renew your plan or domain name in the Manage Purchases section of your Personal Settings.

When will I be charged for the renewal?
How can I turn on automatic renewal?

Automatic renewal is enabled on all subscriptions with up-to-date payment information. You can confirm whether automatic renewal is enabled for your plan via Manage Purchases. Click the subscription you wish to check to view renewal details. If the subscription is set to expire then click on the Renew button and follow the screen prompts.

To turn off automatic renewal, you can visit this link for step-by-step instructions.

I’d like to renew, but can’t log in. How can I gain access to my account?

If you have access to the email address used to create the account, you can reset your password using our Lost Password form. If you no longer have access to the account or to the email address listed for the account, you can use our account recovery form to gain access.

Why can’t I renew a domain name or plan on my site?

Only the owner of the domain name or plan may renew the plan. If you don’t see the option to renew listed via Manage Purchases, let the owner of the subscription know so they can renew it.

Where can I see if my plan or domain name has been renewed?

You can check your plan or domain’s status in the Manage Purchases section of your Account Profile.

Cancelling your Plan and Domain
How can I cancel my domain name?

To cancel a domain you registered with WordPress.com, please log into your account and go to the Manage Purchases section of your Account Profile. Click on the domain and then the button to Cancel.

If it’s been more than 96 hours since the purchase date, you will not receive a refund but the domain can still be cancelled by contacting support.

How can I cancel my plan?

You can cancel your plan via Manage Purchases. Click the button to Cancel below the plan details. Follow the prompts to cancel your plan.

Where can I see if my plan or domain name has been cancelled?

You can check your plan or domain’s status in the Manage Purchases section of your Account Profile.

How can I turn off automatic renewal for my domain name or plan?

You can turn off automatic renewal for your domain name or plan by choosing the option to cancel on the Manage Purchase page. If your domain name or plan is outside of our refund window then it will stay active until its expiration date and you will not be automatically charged for its renewal.

If your domain was renewed recently, the option to cancel will not be available. In this case, please select “Contact Support to Cancel your Domain and Refund” to contact support and ask to disable automatic renewal or get in touch with us through other means. We can disable automatic renewal for your domain name or plan.

What happens if I don’t renew my plan?

If you choose to let your plan expire, your site will be switched to our Basic (free) plan. You will no longer have access to the features included in your plan, but your site’s content will still be available.

What happens if I don’t renew my domain name?

Canceling a domain name means you release rights to the name and anyone can register the domain name for themselves. If you choose not to renew your domain name, we recommend that you cancel it completely. To cancel your domain name, please contact support.

I never got the renewal reminder email!
  • Make sure you’re checking the right inbox. The email will be sent to the address listed in your Account Profile.
  • Add help@wordpress.com to your contact list to whitelist our emails.
  • Contact support to cancel and refund the plan for you.
Refunds
How will you refund my payment?

You will be refunded via the same payment method you used for your purchase.

How long does it take to receive a refund?

After processing, refunds usually take about five to ten business days to appear on your statement. For credit card refunds, it could take up to 1-2 billing cycles for the refund to show up. International refunds can take even longer to reach you. Your financial institution is going to be able to tell you when to expect the refund and how it will be listed on your statement.

My card on file is no longer active. Will I still receive a refund?

The refund should automatically be routed to your new card. In the event there is no updated card, the bank should be able to issue you a check. Please speak to your financial institution to clarify how you will receive the refund.

Other FAQ
I don’t recognize this charge!

Charges from WordPress.com will have “WordPress” or “WPCHRG.com” listed on your billing statement. If you are unsure what this charge was for, you can search for more information and/or contact Billing Support here.

After you purchase a plan or add a new domain, we take care of keeping the subscription up-to-date for you. You don’t have to worry about renewing your subscription every year. If your payment information needs updating, we’ll let you know.

How can I stop receiving notifications about my domain name?

We send domain notifications to alert you about upcoming charges to your account or changes to your domain. In the event that your domain expires, it may be difficult or impossible to get it back. Canceling your domain is the only way to turn off notifications.

Can I change my domain name?

Registered domain names cannot be changed, but you can register a new domain name for your account by following the steps listed in our guide to registering a domain.

How can I use my domain name with a site hosted somewhere else?

You can change your domain’s name servers to use it with another hosting provider.

How can I transfer my domain registration?

If you’d like to transfer your domain’s registration to another registrar, you can follow these steps to unlock it and receive a transfer code.

What features are included in my plan?

We’ve got a comparison chart of all of our plans. Links to individual plan details are at the bottom.

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