Domains

Move Your Domain »Transferring a domain you already own to WordPress.com

Have you already purchased a domain name with another provider (also known as a registrar), such as GoDaddy or 1&1? If you want to use this domain with your WordPress.com site, you can transfer the domain to us and manage your site and domain at the same place!

What is a Domain Transfer?
Before You Begin the Transfer
Preparing a Domain for Transfer
Steps for Transferring a Domain
Changing the DNS Records
Checking Your Transfer Status & Failed Transfers
Canceling a Transfer
Which TLDs (Extensions) Can I Transfer to WordPress.com?
FAQ & Troubleshooting


What is a Domain Transfer?

  • Transferring a domain means your domain registration will be moved from your current domain provider or registrar (such as GoDaddy, 1&1, etc.) to WordPress.com.
  • In the future, you’ll manage all aspects of your domain here, including renewal, cancellation, or a future transfer.
  • All DNS management will be handled through WordPress.com.

If you wish to keep your domain registered with your current registrar (for example: Google Domains, GoDaddy, 1&1, etc), or if your domain doesn’t meet the requirements to transfer, you can use these steps to map your domain instead.


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Before You Begin the Transfer

To get started, you’ll need:

  • An upgraded WordPress.com plan on your site (such as a Personal, Premium, or Business plan). You can read more about our plans here.
  • To ensure the domain is unlocked with your current registrar. There’s more information on how to do this here.
  • An authorization or EPP code from your current registrar.
  • To update the name servers with your current registrar to point to WordPress.com. (Recommended to ensure your domain will work immediately upon a completed transfer)
  • To ensure the domain’s TLD (extension) is supported (for example, .com, .org, etc.)
  • To ensure your domain is not under any 60-day transfer lock at your current provider.

Please contact your current provider if you’re not sure if your domain is eligible. If your domain is not eligible to transfer, please map your domain instead.


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Preparing a Domain for Transfer

Before you can transfer your domain you need to complete these two steps at your current provider:

  • Unlock your domain
    • Domain providers lock a domain as a security measure to prevent unauthorized changes like transfers. This is typically referred to as a registrar-lock.
    • Your domain provider’s domain management interface should have an option for you to remove this lock.
    • Some domain providers require you to contact them via their support channels to request that they remove it.
  • Get domain transfer authorization code
    • You will need to provide us with a unique code from your current domain provider that will allow us to transfer the domain here.
    • That code is commonly known as an EPP code, but your domain provider might also refer to it as a transfer code, authorization key, or an auth code.
    • Your domain provider’s domain management interface should have an option for you to request this code, but some domain providers require you to contact them via their support channels to request the code instead.

Instructions for common domain providers

Below are links to the instructions for some popular domain providers on how to prepare your domain for transfer. If you don’t see your domain provider listed, or the listed page does not include all the different steps, please contact their support department directly for help:

Click to Expand List of Domain Providers

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Steps for Transferring a Domain to WordPress.com

If you have more than one site, go to My SitesSwitch Site and make sure to choose the site you want to add the domain to before following these steps.

1. Go to the Domains page by clicking My SitesManage Domains.

2. Click the Add Domain button in the upper right of the domains listing.

Add domain button

3. Select Use a domain I own.

4. On the next page, select Transfer to WordPress.com.

5. Enter the domain name you want to transfer and click Transfer.

If you are initiating a transfer as part of creating a brand new site, you’ll be taken to checkout at this time. Complete the checkout process, then continue the transfer by going to My Sites Manage Domains, choose the domain you entered in step five above, and then select Start Transfer. Continue to step six below.

6. The next page will confirm that your domain is unlocked. If your domain is still locked, please make sure to update that at your current provider and then click the I’ve unlocked my domain button. It might take some time for any changes at your current provider to take effect.

Domain lock status

7. Enter the authorization code you’ve received from your current provider and click the Check my authorization code button.

Check authorization code

8. Once everything checks out, click the Continue button.

9. The last step before checkout is to confirm your contact details. If you’ve previously bought a domain or a plan from us, we will pre-fill the form for you. You can also enable private registration if it’s available for your domain. If all your details are correct, click Continue to Checkout to pay for your domain transfer.

10. Make a payment to purchase the transfer. If you have credits on your account, you will see a message about how your domain is being purchased with credits.

11. If your payment is successful, you will see a confirmation message, and you’ll receive an email from us. Your domain transfer is now in progress and should complete in five to seven days.

Your domain will be renewed automatically for another year upon completion of a successful transfer. You can add as many additional domains to the same site as you like, but you have to pay for additional transfers separately. The cost of the transfer is equal to the standard renewal cost for the domain.

If you do not complete the transfer within 30 days the domain will be removed from your account and your payment refunded or your plan domain credit restored.

Do not cancel your domain registration at your current provider at this point. If you cancel the domain you will immediately stop owning it and the transfer will fail. Your current provider will automatically remove the domain from their system once the transfer completes.


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Changing the DNS Records After a Successful Transfer

Once you confirm the transfer, it can take up to seven days for the process to complete. You will receive an email from us once the domain is on our system, at which point you will be able to manage it from My SitesManage Domains.

If your domain’s name servers are not pointed to us yet, you can now set them to point to us, or you can add DNS records required to connect an email account to your domain.

Once the transfer completes you should also receive an email requesting you to verify your contact information for the domain. That email will be coming from help@wordpress.sawbuck.com.


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Checking Your Transfer Status and Failed Transfers

  • If the domain transfer fails, we will let you know via email and will also display a notice on the domains screen that the transfer failed.
  • You’ll have the option to restart the transfer, or to cancel it for a refund.
  • If the failed transfer isn’t restarted within 30 days of the original purchase, it will automatically be removed from your account and your payment refunded or your plan domain credit restored.

Domain transfer Statuses include:

Transfer Waiting:

  • This means you purchased a domain transfer during checkout, but have not begun the transfer process.
  • Select More Info for more information on your next steps.
  • Go to My Sites → Manage Domains and select Start Transfer to begin the transfer process.
  • If you don’t start the transfer within 25 days, the transfer will be removed from your account and your payment refunded or your plan domain credit restored.

Transfer in Progress:

  • The state of the transfer once you’ve submitted code and paid for the transfer.
  • Your domain will be locked for any changes at your current provider, so you will no longer be able to make changes to the name servers, DNS records or contact information.
  • You should also receive an email from your current provider with instructions how to cancel the transfer on their end. This is a security precaution against unauthorized transfers, and you can safely ignore that email if you want the transfer to proceed.
  • No further action is needed, and the transfer will complete within a few days.

Transfer Failed:

  • Shown if the transfer could not be completed.
  • You will also receive an email notifying you of a failed transfer.
  • Click on the More Info notice to see some more information on why the transfer failed.

Reasons a domain transfer may fail include:

  • You bought a transfer while signing up for a new site, but did not complete the steps to start the transfer within 30 days.
  • The domain is still locked. Please make sure you’ve unlocked the domain for transfer at your current provider.
  • The domain expired, entered redemption, or was canceled after the transfer was initiated. Please contact your current provider to help you reactivate the domain, and then restart the transfer process.
  • The transfer was canceled on your current provider’s end. Please restart the transfer process.
  • In rare cases the current provider may dispute a transfer, which will cause it to be cancelled.

If we’re unable to determine why the transfer failed on our end, we may need to refer you back to your current domain provider so they can look into it.


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Canceling a Transfer

If you decide you don’t want to transfer the domain to us any more, you can cancel it from the Domains page (My Sites Manage →Domains). Click on the domain that is pending transfer, and select the Cancel Transfer option below.

This will take you to the Purchases page where you can remove the purchase from your site. If you used the free domain in your plan this should also restore the free domain credit so you can use it for a different domain, or if you paid for the transfer this will issue a refund.

You will also be able to cancel the transfer via the confirmation email your current provider sends you, or via your current provider’s domain management interface, though that will not cause the upgrade to be removed from your account. Instead, you will receive an email from us that the transfer failed, and you can then cancel it via Purchases to receive your refund.

Once you submit the authorization code and start the transfer you won’t be able to cancel it from My Sites ManageDomains any more. You may still be able to cancel it via your current provider.


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Which TLDs (extensions) Can I Transfer to WordPress.com?

You can transfer domains with any of the extensions we currently support to your WordPress.com account.

The exceptions to the above list are:

  • .ca
  • .fr
  • .uk
  • co.uk
  • Premium domains – These domains are typically more expensive than a regular domain due to its perceived higher value. These domains can have any top level domain (.com, .org, .services, etc).

If you want to use a domain here that is not on our list of supported extensions, or if you have one of the above domains already registered elsewhere and want to use it with WordPress.com, you can map it instead.


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FAQ & Troubleshooting

How long do domain transfers take? 

Domain transfers can take anywhere from five to seven days to complete.

Can I speed up the amount of time a transfer takes?

In some cases, you can reach out to the registrar you are moving away from and ask them to expedite the transfer process.

My authorization code isn’t valid.

Authorization or EPP codes are case sensitive. If you are typing the code manually, try copy and pasting the code instead. Make sure no additional spaces are being added.

The domain transfer is completed, but my domain isn’t working.

Check your DNS settings to make sure you are using WordPress.com name servers. Go to My Sites → Manage → Domains, choose the domain you want and select Name Servers & DNS. Make sure Use WordPress.com Name Servers is checked.

Also make sure your transferred in domain is set to primary. You can do this by going to My Sites → Manage → Domains, choose the domain you want and then select Make Primary.

I changed my privacy settings and I still don’t see my site in Google. Why?

It may take 4-6 weeks or more for search engines to revisit your blog and discover new content. Registering your site on Google and requesting an update may help speed up discovery.

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