Domains, Upgrades

Move Your Domain »Transfer a Domain to Another Registrar

There are a few different methods for using a domain registered through WordPress.com with a different host. This article walks you through transferring your domain registration to another registrar. Your domain will need to be unlocked and privacy removed (if applicable) for the transfer.

Note: It is not possible to transfer a domain for 60 days following the registration date or for the 60 day period following a previous transfer. This 60 day lock is required by the Internet Corporation for Assigned Names and Numbers (ICANN) and cannot be waived. More info here.

Preparing the Domain Transfer

Note: If you are moving your site to a new host it is wise to change the name servers to the new host before you transfer the domain. This makes the move quicker and smoother. Name servers cannot be changed after you initiate the transfer.

Log in with the account used to purchase the domain, then you can manage your domain from Domain Management. Select your site if you have more than one (also found from the Domains tab in your My Site menu).

image of domain management page

Select the domain you want to transfer from the list, and you will see its information, settings, and options:

Image of the domain's options page

Select Transfer Domain, and you will see options to transfer the domain to another registrar, user, or site.

Select Transfer to another registrar and you will see a message explaining that your domain first needs to be unlocked and Privacy Protection (if active) removed. Click Update Settings and Continue

Image of the option to unlock domain for transfer

The next page will confirm that you have been sent a transfer code (also known as an “auth code” or “EPP code”) via email.

Image of confirmation of transfer code being sent to email

Within 15 minutes, you will receive an email with a transfer code (listed next to Authorization Info). To complete your domain transfer, provide the code following Authorization Info to your new registrar. This unique code allows us to release your domain to your new registrar for registration.

If you didn’t receive the email, make sure the email address on file for your domain is correct. You can send the code again from the Transfer Domain page by clicking the Resend Transfer Code button.

Image of resend transfer code button

Note: For domains ending in .nl, .com.br and .net.br, we need to request authorization codes directly from the domain registry. For .nl, codes are typically sent within a week. For .com.br and .net.br, they are sent within 72 hours.

Clicking Cancel Transfer will re-lock your domain and enable Privacy Protection (if applicable).

Image of message confirming domain transfer has been cancelled

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Starting the Transfer With Your New Registrar

Once you have the transfer code, head to your new registrar’s site and start the transfer.

Here are instructions provided by some popular domain registrars:

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Completing the transfer

Once you initiate the transfer, there is a waiting period of five days. During this period, you will receive an email to confirm or cancel the transfer. After confirmation, the domain will be transferred within five days.

Note: Do not cancel your domain at this point. If you cancel the domain you will immediately cease to be the owner and the transfer will fail. Once the transfer completes we will automatically remove the upgrade from your account.

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If You Wish to Cancel Your Domain Transfer

Return to the Transfer Domain page, and click the Cancel Transfer button. You will see a message confirming that your domain is now locked. If you have Privacy Protection on your domain, it will be re-enabled.

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What if my new registrar says they can't start my transfer because my contact information is not public?

GDPR (General Data Protection Regulation) went into full effect on May 25, 2018. This law prohibits registrars from sharing or publicly publishing registrant contact information for many registrants. Therefore most registrars have implemented GDPR-compliant processes in place so that they can process transfers without requiring registrant information to be publicly available. If your new registrar is still requiring your contact information to be publicly published in WHOIS, they need to have an alternative process that is GDPR-compliant. You can ask them to bypass the gaining FOA (Form of Authorization) and use the EPP or auth code to start the transfer.

You may also want to share this ICANN policy document with your new registrar. Appendix G of ICANN’s Temporary Specification is a recent modification to the Transfer Policy due to GDPR. This says that if the registrar can’t get the registrant contact information from the public WHOIS, they’re not required to send a Form of Authorization (FOA) via email. They can bypass the FOA and accept the auth or EPP code and then submit the transfer to the Registry.

At this time, most major registrars have GDPR-compliant processes in place. However, we are aware of some smaller registrars who do not. Please contact support at your new registrar for assistance as this is an issue with their processes.

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More Information

I have an email address on my domain. What will happen to my email?
Your email address will stop working after the transfer. Contact your email provider and your new registrar for information on how to reconfigure your email.

Make sure you have a different address on file for your WordPress.com account and domain information. Otherwise, we may not be able to contact you in case you need help.

I can’t receive the authorization code email because that email address is no longer valid.
See these instructions for updating the contact information for your domain.

Why must privacy be disabled? Does that mean my contact information will be made public?

Most domain names registered at WordPress.com have GDPR protection, which means registrant contact information is not visible publicly, regardless of whether or not the domain has Privacy Protection in place. For these domains, disabling privacy will not result in contact info being publicly published.

For some domains, contact information for non-EU owners will be publicly accessible with privacy disabled.

You can see our Register a domain support document for more details on GDPR and private registration, including information on how your domain’s registrant contact information will be presented in public WHOIS.

What if my new registrar says they can’t start my transfer because my email address is listed as abuse@wildwestdomains.com?

If your new registrar is claiming your email address shows up publicly as abuse@wildwestdomains.com, that’s incorrect. This is an ICANN-required registrar abuse email address and is in no way related to registrant contact information. The other registrar will need to manually look your domain up to get the correct information or bypass the gaining FOA as mentioned above.

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