Passwords are very important to user accounts, and there may come a time when you need to change your password. Or, maybe you’ve forgotten it. Whatever the case, we’re here to help.

Change Your Password

If you know your current password and would like to change it, follow these steps:

While logged in to your account, visit your Profile by clicking on your Gravatar image in the upper right corner.


Select Security from the sidebar menu.


Type your new password in the box or click on “Generate strong password” to have us create a random strong password for you. (Don’t worry, we don’t save these and don’t have any way of seeing what they are.)


Then, click on Save Password. Your password has been updated!

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Lost Password

It’s very important to keep your password secure and to remember it, but there might come a time when you forget it. Follow these steps if you need to reset a forgotten password. We’ll have you back into your account in no time!

1) Visit the Lost Password page.

2) Enter your username or email into the text box and click Get New Password.

lost password page

3) We’ll send an email to your Primary Email Address and an SMS to your SMS Number, if you specified one, to help you recover your account.

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Reset Your Password Using Your Primary Email Address

An email will be sent to your Primary Email address that includes a password reset link.

reset password email

Click the link in your email, and you’ll be able to enter a new password.

reset password form

Enter your new password, and you’ll be ready to go!

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Reset Your Password Using Your SMS Number

We’ll send an SMS with a short code to the SMS Number you specified in the Checkup section of your Security settings.  This will come in handy in case you lose access to your Primary Email Address.

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Enter this code in the text input that appears.

SMS password reset

Finally, set a new password. You can then log in to your account using your new password.

reset password form

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Assisted Account Recovery

Lost access to your primary email address, or didn’t add an SMS number for recovery? No problem! If you were unable to remember your email address or username, or need further assistance, please complete our account recovery form. We’ll prompt you for the following pieces of information:

  • Account Information: If you remember your username or email address, enter it. If not, check I don’t know my registered email or username, and enter your blog’s web address.
  • Contact Email Address: We’ll need to contact you to help you regain access to your blog. Enter your desired contact email address here. Be sure to double-check your spelling!
  • Proof of Account Ownership: We use a variety of information to verify your account ownership. Please provide all information that you can.
    • Paypal Transaction ID: If you’ve purchased an upgrade for your blog, you can use the upgrade’s Paypal Transaction ID number to regain access to your account. You can find out how to locate a Paypal Transaction ID using this guide.
    • Activation URL or Key: When you sign up, we email you a unique activation link or key to verify your account.
    • Two-factor Authentication Codes: If you have two-factor authentication enabled on your account, you can provide a current code from your authenticator app to prove ownership.
  • Extra Details: Please enter any other information you believe to be relevant.

4) We’ll automatically contact our Happiness Engineers to help you recover account access. They’ll review your account, and contact you (via the Contact Email Address you specified) with recovery options.

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Your security is very important to us at You’ve dedicated a lot of time and energy to creating and building your site, and using a strong password will help keep your work safe. While we handle all of the necessary backups of your content, keeping your login information secure ensures that you’ll never lose control over your online accounts. The best way to do this is to use a unique strong password for each of your accounts. If you need help, we have a few tips available for selecting a strong password.

Please note that we rely on your account email address or transaction information to prove your account ownership. If you ever lose access to your account, we will need one of these pieces of information to help reset your password and prove your account ownership. For this reason, it’s important to always make sure that the email address on your account is up-to-date. You can update your email address via your Account Settings.

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Signing Out

You can protect your account by signing out each time you’ve finished working.

To log out of your account, click on your Gravatar in the upper-right corner of your dashboard. Then, on the left under your Gravatar, click on Sign Out.

sign out

This is a particularly important precaution when you’re working on a shared or public computer. If you don’t sign out, someone may be able to access your account by viewing the computer’s browser history and accessing the pages.

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Choosing and Using Good Passwords

The best way to create a strong password is to use a password manager to generate a long, random selection of letters, numbers and symbols. You can also use a passphrase, which is similar to a password, but is made up of multiple words instead of a single one. For more details on both of these techniques, please read our full article on Selecting a Strong Password.

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