Store

Store »Reviews

Reviews provide a way for your customers to offer feedback on the products available in your store.

Leaving a review

Users are able to submit reviews when viewing the individual product pages within your store.

To leave a review, visitors will need to:

  1. Choose between one and five stars in the Your rating area.
  2. Enter a short message into the Your review field.
  3. If the visitor is logged into your store, or a WordPress.com user, their account details will be used to submit the review.
  4. If the visitor is not logged into their store account, or a WordPress.com user, they will be required to enter a name and email address in the Name and Email fields.
  5. Once a star rating has been selected, a short review is entered, and contact details are provided, visitors may click “Submit” to send the review to you for approval.

Setup

  1. Click the Store link in your sidebar.
  2. Locate Reviews.

There are four sections in the Reviews area.

  • Pending
  • Approved
  • Spam
  • Trash

↑ Table of Contents ↑

Pending

  1. Reviews that have been submitted and are awaiting approval will be visible under the Pending area.
  2. Clicking on the “arrow” next to the star rating will expand an individual review.
  3. You will now be able to Approve the review, mark it as Spam, or send it to the Trash.
  4. You also have the option of replying to reviews.
  5. Click on the Reply to area, and enter a short message of your own.
  6. To submit your reply and approve the review, click Send.
  7. Once you’ve submitted your reply, you will have the option of clicking Edit reply to edit your message, or Delete reply to remove it entirely.

↑ Table of Contents ↑

Approved

  1. Reviews that have been approved will be visible under the Approved area.
  2. Clicking on the “arrow” next to the star rating will expand an individual review.
  3. You will now be able to mark the review as Spam or send it to the Trash. Clicking on the green Approved checkmark will send the review back to the Pending area.
  4. You also have the option of replying to reviews.
  5. Click on the Reply to area, and enter a short message of your own.
  6. To submit your reply and approve the review, click Send.
  7. Once you’ve submitted your reply, you will have the option of clicking Edit reply to edit your message, or Delete reply to remove it entirely.

↑ Table of Contents ↑

Spam

  1. Reviews that have been marked or detected as spam will be visible under the Spam area.
  2. Clicking on the “arrow” next to the star rating will expand an individual review.
  3. You will now be able to approve the review or send it to the Trash. If you see a review that shouldn’t be in the Spam area, then clicking on the green Approve checkmark will send the review to the Approved area.
  4. You also have the option of replying to reviews.
  5. Click on the Approve and reply to area, and enter a short message of your own.
  6. To submit your reply and approve the review, click Send Please note that replying to a review in the Spam area will mark it as Approved.

Trash

  1. Reviews that have been marked as trash will be visible under the Trash area.
  2. Clicking on the “arrow” next to the star rating will expand an individual review.
  3. You will now be able to Approve the review or mark it as Spam. You also have the option to remove the review by clicking Delete Permanently.
  4. If you see a review that shouldn’t be in the Trash area, then clicking on the green Approve checkmark will send the review to the Approved area.
  5. If you see a review that should be marked as Spam, then clicking on Spam will send the review to the Spam area.
  6. You also have the option of replying to reviews.
  7. Click on the Approve and reply to area, and enter a short message of your own.
  8. To submit your reply and approve the review, click Send Please note that replying to a review in the Trash area will mark it as Approved.

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