Domains, Upgrades

Update Contact Information for a Domain

Domain owners are required to provide current and valid contact information. If the information you provided when you first registered your domain is no longer accurate, make sure to update it.

To update your domain’s contact information, visit Domain Management by going to My Site(s) → Manage → Domains (select your site if you have more than one), and click on your domain. Here you will see a summary of your domain details with options below: Email, Name Servers and DNS, Contacts and Privacy. Click on Contacts and Privacy then click Edit Contact Info to edit your domain contact information.

If your information is available to edit it will look something like this.


Phone numbers must be formatted as +countrycode.phone_number. For example, a US phone number would need to be entered as +1.555-555-5555.


If you have privacy enabled you might receive a message stating that you need to contact support to change your details.


If you see that, click the Back button, and try toggling private registration off first. Then try changing your contact info again.

Else you can request help here.

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Email or name changes

Under ICANN policy we have to treat any change in the following items as a change in domain ownership:

  • Email address
  • Organisation name
  • First name
  • Last name

That means these changes need to be confirmed via email before they can take effect. Changing these details will also cause a 60-day transfer lock to be applied to the domain, unless you specifically opt out during the process. During this time you will not be able to transfer your domain to another registrar, but the domain itself with continue to work as usual.

Depending on when you registered your domain, and the type of domain you registered, this process will happen in one of two ways:

Option 1: We are able to do the verification on your behalf. When you visit the Contact Details page you’ll see a notice at the bottom that you authorise us to act as your Designated Agent, and there will be an option to opt out of the transfer lock. If you do not see this option, please follow the steps below for Option 2


Afterwards, you will receive an email confirming the change. You will also receive a separate email to verify your domain again – please make sure to do so. That email will come from

Option 2: For older domains registered on, you will need to confirm the change via an email sent to both the old and the new email addresses. Once you change your contact information, you will see the following notice displayed on the screen:

WWD notif.png

This will be followed by an email to both email addresses, each email containing a link to a confirmation page. These emails will be sent from

Screen Shot on 2018-09-25 at 12:40:14.png

The option to opt out of the transfer lock will be on the confirmation for the old address only. This opt out link is not sent to the new email address.

If you no longer have access to the old email address, or you try to change it and the confirmation emails don’t arrive, please contact us so we can help.

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