The WordPress.com Forums are a great place to get support for your own site, but did you know that it is also a great place to help others?
The WordPress.com Forums represent an active community of WordPress.com users. While staff members are active members in the forums, there are a lot of volunteers ready and willing to help as well.
Many of the Forum volunteers are veteran WordPress.com users, but that shouldn’t scare off a new volunteer. Even if you don’t think you are a WordPress.com “expert”, if you’ve been using WordPress.com for a while, there is a good chance that you know more about the platform than someone who just started.
There are no set criteria to volunteering and helping out in the WordPress.com Forums. Just pitch in where you see fit. However, aside from a willingness to make a difference, it is recommended that you have the following:
- Familiarity with the basic WordPress.com features
- Ability to understand the intent behind the question, not just the question itself. Part of providing great support is trying to figure out what the user is asking, even if they weren’t able to express themselves fully.
- Patience and grace when dealing with (sometimes frustrated) users
- Willingness to take the extra step to help solve problems
It’s also good to remember that as a volunteer, you are also acting as an ambassador for WordPress.com. At you may wish to remind other users about our Forums Code of Conduct but you must hold yourself to that standard as well.